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LT User
Level 1

can't resize Make Deposits window - it's too big

The minimum size of the  Make Deposits is too large. Why can't I make it smaller? All other windows can be resized to be much smaller than the minimum size of the Make Deposits window. This is extremely frustrating.

8 Comments 8
Rubielyn_J
QuickBooks Team

can't resize Make Deposits window - it's too big

I would feel frustrated as well if something isn't working as expected, @LT User. Let me chime in and provide some steps on how to fix screen issues in QuickBooks Desktop.

 

Before adjusting any Windows settings, let's change your display and view preferences in QuickBooks. 

 

  1. Close QuickBooks Desktop.
  2. Open the Windows Start menu.
  3. Type QuickBooks into the search. Then right-click the QuickBooks icon and select Open file location.
  4. In the folder, right-click the QuickBooks.exe file and choose Properties.
  5. Proceed to the Compatibility tab.
  6. Click the Disable display scaling on high DPI settings checkbox. You can also choose Change high DPI settings and then Override high DPI scaling behavior.
  7. Click Apply and then OK.

 

If issue persists, we can adjust your view preferences in QuickBooks.

 

  1. In QuickBooks, proceed to the Edit menu and choose Preferences.
  2. Click Desktop View from the list and then the My Preferences tab.
  3. In the View section, select the One Window option. 
  4. Lastly, select OK.

 

If the same thing happens, proceed to Step 3 in this article: Fix screen issues in QuickBooks Desktop

 

You can also browse through this resource combine multiple transactions into a single record so QuickBooks matches your real-life bank deposits: Record and make bank deposits in QuickBooks Desktop.

 

Don't hesitate to visit again if you have further concern with resizing the Make Deposit window in QuickBooks. I'll be around to help you out. Stay safe!

cbcavnar
Level 5

can't resize Make Deposits window - it's too big

Have the same problem for last few weeks.

Did all 3 of the proposed solutions, without effect.

Have had this issue before and there was some sort of fix, but it has been a few years.

 

Rubielyn_J
QuickBooks Team

can't resize Make Deposits window - it's too big

I want to make sure you're routed to the right department that can further handle this kind of situation, @cbcavnar.

 

Since you already tried the steps to fix screen issues in QuickBooks Desktop, I suggest contacting our support team directly. They have the tools to check your account in a safe environment, and they can help further investigate and provide a fix. 

 

To proceed here's how:

 

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
  3. Click Contact Us.
  4. Give a brief description of your issue, then select Continue.
  5. Sign in to your Intuit account and choose Continue and then Continue with my account.
  6. Select to Chat with us or Have us call you.

 

Incase you want to groups the customer payments you process each day, you can read this article for future reference.: Automatically record QuickBooks Payments bank deposits

 

Feel free to get back in here if you have further questions about modifying your Make deposit windows in QuickBooks. I'll be around to lend a helping hand. Stay safe!

PortMike
Level 3

can't resize Make Deposits window - it's too big

I have the same problem.  I just spent 2 hours and 3 minutes on the phone with support and they were not able to solve the problem.  I had this same problem several years ago and there was a procedure that fixed it but i have not been able to recall or duplicate the procedure.

PortMike
Level 3

can't resize Make Deposits window - it's too big

I figured out the solution from looking at other windows resize problem threads.

 

Close the Make Deposits window.  Hold down the shift key and reopen the window.  On my desktop it opened in the correct size.

mrsjeancreativem
Level 2

can't resize Make Deposits window - it's too big

Holding Shift when re-opening Make Deposits worked for me too. (It kept getting bigger and the resize arrow handles would only make it bigger.) Thank you. [QuickBooks Desktop Pro 2021 on Windows 11]

Daryledjs
Level 1

can't resize Make Deposits window - it's too big

Thanks so much for the info.  This worked for me as well.

EaBoD
Level 1

can't resize Make Deposits window - it's too big

Perfectly typical that Intuit's paid-by-the-keystroke tech support gives a 500 word response that does nothing, and an actual user solves the problem in one sentence.

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