Can't see Expense History

Thanks for bringing this up in the QuickBooks Community, @kpcbookkeeping. I'm here to help ensure you're able to pull up the expense history.

This is not the kind of experience that we want you to have. I recognize the importance of viewing your expense history. This way, you can keep track of your activities.

I've checked our records and haven't seen any open cases like yours. That said, we can perform some troubleshooting steps to isolate web issues. To start with, I recommend signing into your account using an incognito window. 

Here are the shortcut keys:

• For Google Chrome, press Ctrl + Shift + N.
• For Firefox and Microsoft Edge, Ctrl + Shift + P.
• For Safari, Control + Option + P.

Once done, you can clear the cache and cookies in your browser. Clearing them will refresh the program. Let's also make sure we have a stable internet connection while doing so. 

You can check this article for more information about system requirements. This contains the recommended operating and internet speeds, including the supported web browsers.

Another way to view your history is by using an audit log in QuickBooks Online. This tracks certain actions and records all your financial transactions in your chart of accounts.

Let me know how this goes by dropping a comment below. Feel free to add your other expense history or QuickBooks concerns. Take care.

So I opened an incognito window and tried to clear the cache but it said I had to close all my incognito windows to clear the cache. Both in Chrome regular and Chrome Incognito, I am still having the same problem. The strange thing is, when I am in my bookkeeping practice I can find my expense history, but when I'm in my client's business, this is when I have the problem. They have a 30-day trial, I'm not sure if that might be the issue. It's really important I'm able to access the information and be able to filter into bills, expenses, etc., as this is a sample client that I am using to pass a Bookkeeper Launch exam.

Eliminating the problem is our goal here, @kpcbookkeeping.

Thank you for following the troubleshooting steps and checking the expenses list in your bookkeeping account. I'll ensure that you can see the expense lists in your QuickBooks Online as soon as possible. This way, you can filter them to pass the Bookkeeper Launch exam.

As the issue continues after following the troubleshooting steps, I'd recommend contacting our Customer Service Team. They may examine what is causing the problem and send a ticket to our engineers for further investigation if necessary.

Here's how: 

1. Go to the Help menu, then click Contact Us. 
2. Type your concern in the box and tap Let's talk. 
3. Choose either Get a call or Start a chat. 
4. Complete the required data and submit the request.

Make sure to contact them within support hours to ensure a swift response. Due to a weather event at one of our support center locations, you may experience longer wait times than normal. 

Review the following articles to learn how to add purchase orders to vendor transactions and other expenses works in QuickBooks: 

• Add purchase orders to expenses, bills, or checks in QuickBooks Online
• Enter and manage expenses in QuickBooks Online

If you need to complete other tasks, please let me know. I'll give some details and essential information on how to get things done. Keep safe, kpcbookkeeping.