Welcome to Community @kinsey1615,
These are the possible reasons why you receive this error message "incorrect credentials or email settings".
- Might be the release version of your QuickBooks is outdated.
- Something may be blocking the connection to your Google account.
- Your antivirus software may accidentally block the connection.
Let me help you get back to business. Here's how:
Step 1: Update QuickBooks Desktop
Check out to this link for the steps on how to update your QuickBooks Desktop account.
Step 2: Check your email settings
- Follow the steps to enable access for less secure apps.
- Also, you can set access preferences for specific apps, like QuickBooks.
- Go back into QuickBooks and email yourself a test the troubleshooting.
Once done, you can refer to this link for the next step: Fix webmail password issues in QuickBooks Desktop.
To learn more about invoicing, reports, income and expense, bank activities, and many more, visit QuickBooks Desktop Help Article.
If you have follow-up questions, just drop a message in the comment section. I'm always here to help. Have a great day!
