Can't update username when asked to log in when opening a company file

Hello there, knoxfarm2020.

When you open or create a new company file in QuickBooks Desktop, you might see a prompt to log in using your Intuit account ID. 

We keep your data & privacy safe, and you're the only one who can access and control it anytime. It's an added security to maintain the information for each product you purchase in one place at Intuit. 

Create or open a company file using your Intuit account ID. 

In addition, you can click on the I forgot my password on the Intuit Account prompt. Then, click on the I forgot my password. 

Here's how:

1. In the QBDT login window, click I forgot my password.
2. Fill out the information on the form.
3. Select OK.
4. QuickBooks will guide you in creating a new admin password.

For more information, consider checking out these articles:

• Reset your password for QuickBooks Desktop.
• Stay logged in to QuickBooks company file (sign in without entering your password).

Please let me know if you have any other issues or concerns by leaving a comment in this thread. I'll be more than willing to assist. Have an amazing rest of the day!

My issue is that I created a NEW username some time ago that I use to log into all facets of Intuit; my account, support, Community, etc.  The box keeps populating with my OLD username and I CAN NOT DELETE OR OVERWRITE IT TO ENTER MY NEW USERNAME.  What do I do now?  This was NOT a problem a few months ago when Intuit decided to introduce this idiocy, and only started after the last update.

Hello, knoxfarm2020.

I'm here to help you get the support that can help you update about the updating username in QuickBooks Desktop.

I recommend contacting our QuickBooks Technical Support Team so they can better check this for you. They have tools that can modify your account in a secure environment.

Here's how:

1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact
2. Select your product.
3. Enter a short description of your concern.
4. Then, follow the on-screen instruction to complete the process. You'll then be connected to our specialist.

Feel free to comment below if you have any more questions. I'm always here to help. Have a good rest of your day!

I have the same problem - Intuit is useless.

This isn't the kind of experience we want you to have, Sherall0.

We always take data security and protection seriously. That is why, in order to comply with government regulations, we added an extra layer of security by allowing you to create a username and password.

If you're having trouble logging in to your QuickBooks Desktop company file, here are some articles you can refer to:

• How to access QuickBooks Desktop files with One Intuit Account
• Stay logged in to QuickBooks company file and sign in without entering your password
• Reset your password for QuickBooks Desktop

If you're still not sure which credentials to use, you can log in and review all information on the CAMPs website.

Let me know If you have any other questions about QuickBooks. I'll be around if you need help. Take care and enjoy your day!

@Sherall0 

Can you login to your CAMPS as the Primary Contact?