Hi there, @1txdoe. Thanks for bringing your concern to the QuickBooks Community.
I'd like to provide you with some troubleshooting steps to address the issue with Melio. Sometimes, excessive cache accumulation in a browser can lead to unexpected behavior with the product, which may be causing the error message you're encountering when paying your bills.
To isolate the issue, let's open your account in a private window to prevent the browser history from being saved. Please use the following keyboard shortcuts based on your browser type:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
If this works, clear the browser's cache so the system can restart. This task is also possible in other supported, up-to-date browsers. Clearing the cache will reboot the system, allowing you to work with clearing the cache. It will also help you remove junk files that slow down your work.
If the issue persists, I recommend reaching out to Melio's tech support to investigate if there's an issue on their end causing this behavior. Here's how:
- Go to Apps.intuit.com.
- Type in the Melio app in the search bar.
- Select the Contact tab or the Support tab.
Once everything is fixed, continue paying your vendors. For more information, see this link: Enter and manage bills and bill payments in QuickBooks Online.
Moreover, check out the following articles below to learn how to use Bill pay and manage vendor transactions in QuickBooks:
Feel free to reach out if you have any other questions or concerns about paying your bills using Melio. You're always welcome to post here anytime. Take care!
