I am the accountant for a client of mine and they have downloaded an app, PaytraQer, which I cannot seem to access. The other apps all allow me to launch them; I added them myself. But the app that was not added by me I cannot access. Does my client have to somehow add me as a user even though I am the accountant in Quickbooks.
Welcome to the Community forum, Birdwell Bookkeeping.
It depends on the Master or Company admin of the company file on how they set up access to a user. You can ask their permission to grant you with all access rights so you'll be able to navigate your client's app.
For additional reference, you can check this article to learn more about the user access: Understanding user types and permissions.
For more insights about the QuickBooks Mobile App, check out these articles:
If there's anything else I can do for you, let me know by commenting below. You can always count on me. Have a wonderful day!
I'm here to ensure you can have access to your client's app, @Birdwell Bookkeeping.
Since you've mentioned that you're not the one who add this app, you'll need the administrator to transfer the ownership. This allows you to take over the app connection for the company.
For more information, please see this article: Transfer app ownership or disconnect apps.
Additionally, feel free to visit these articles that you may find relevant in managing user access in QBO:
Please know that you can always add more replies or reach out to us again if you need anything else from us. We're always here to guide and assist whenever you need help. Keep safe!