Cannot access Quickbook Online

Hi there, Moscoso.

I understand the urgency and importance of accessing your QuickBooks Online (QBO) account. Let me direct you to the best support group available to get this sorted out promptly and securely.

In your case, it seems that you've already performed troubleshooting steps to fix the issue with our Technical Support Team. With that, I'd suggest you continue working with them. You may provide the case number if you have it handy to review the interaction with the previous agent. That way, you can request a screen-sharing session with them to securely check your sign information. Also, they have the necessary tools to help you fix the issue.

To reach out to our QuickBooks Support Team, visit this article for the support number or go directly to this website: Contact QuickBooks Support.

I've also added this article where you can find helpful articles, video tutorials, and more on managing your QuickBooks account: Learn QuickBooks.

If you have a follow-up question, please feel free to post a reply in this thread. I'm always here to assist you.

It did not seem that the three people I talked to had any relevant solution. I searched the forum and saw that many other people are having the same issue. Why all of the sudden did I lose the ability to switch between the two companies I had set up. I was able to choose Accountant or Online, and now I am stuck in Accountant. I cannot access my Intuit loan because that seems to only be in Online.

Also, why is it difficult to change the primary admin then if having the same email on both companies is going to cause issues? I don't think I should have to upgrade to add another user and then cancel the upgraded subscription.

I appreciate your prompt response, Moscoso. Allow me to assist you further and give you the best solution to this matter.

The reason why it needs to have a separate email for QuickBooks Online and QuickBooks Accountant it's because they have the same sign-on page. 

We can change your accountant credentials so that you can switch your company's account. Here's how:

1. Click your Profile icon.
2. Select Manage your Intuit Account.
3. Click Sign in & security.
4. You can change your Email address.
5. Select Save.

I've also added this article where you can find helpful articles, video tutorials, and more on managing your QuickBooks account: Learn QuickBooks.

Keep me updated in the comments if you have further questions about your companies in QuickBooks Online. I'm just a reply away. Keep safe and have a good one.

This did not help at all. I still login to Accountant. Either [email address removed] or [email address removed] both bring me to Accountant. [email address removed] is saying that there are no companies listed. 

I appreciate you for performing some steps to fix your concern, Moscoso.

I know how important your time is and how significant it is for you to access your QuickBooks Online company so you can manage your transactions from there. I'll provide you with an update about this matter and route you to the right support team to assist you further on this matter.

Please know that being unable to access the QBO account has been recently tagged as an ongoing issue. For now, we're unable to provide an exact workaround to be performed. However, our product engineers are now working to fix this as soon as possible.

I recommend contacting our QuickBooks Online Support Team again so that you'll be added to the list of affected users. This way, you'll receive email updates on the investigation's status and be notified once it's been resolved. I've included the steps to contact support below. 

1. Go to the Help (?) icon at the top.
2. On the Assistant tab, click Talk to a human.
3. Enter  INV-91068 in the Type something field, then click the Send icon.
4. Click on I still need a human.
5. Select Get help from a human.
6. You can either select Chat with us or Have us call you.

Lastly, you can read this article if you need different troubleshooting steps and tips to fix sign-in issues that you might encounter: Recover your Intuit Account if you can’t sign in.

I appreciate your patience as we work through this. If you have any other concerns or questions about managing the QuickBooks account, please don't hesitate to add a comment below. I'll be glad to help you out, Moscoso.

Hi,

We cannot access our Quickboooks Online account since we were released from the Quickbooks online accountants version.

I have been working with technical support since Monday April 29th. They have our QB ID number, phonenumber, email address and are charging our credit card for the subscription. Tech Spport says they can see our file but they cannot access it. We have had three different Quickbooks Tech support teams say the exact thing.Then they do not get back to us like they said they would I am forced to call again and start over. We go through the same steps each time with no results.

I donot know how Quickbooks Online can have all our data but not be able to access it so we may access it.

Please advise.

[email address removed]

Ross [removed]

[removed]

Hello there, Shannon.

I understand the importance of having seamless access to your financial data for your business operations. To ensure a thorough investigation and resolution, I suggest contacting our Customer Support Team again. By doing so, they can securely access your account and investigate the cause, enabling us to take appropriate action if necessary.

Here's how:

1. Go to the (?) Help icon.
2. Select Talk to a Human.
3. Enter a short description of your concern.
4. Click on I still need a human.
5. Tap Contact Us to connect with our live support.
6. Choose to Get a callback.

Additionally, you can check this link about how to manage, change, or renew your Intuit subscriptions and add-ons: Subscription management.

We appreciate your patience and cooperation during this challenging time as we investigate this problem. Please know that we're always here to help if you've other questions about managing your QuickBooks account.