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usertim-jackson
Level 1

Cannot print from print preview page. Click the print icon and nothing happens. Worked fine until today. Anyone have a solution?

 
4 Comments 4
JenoP
Moderator

Cannot print from print preview page. Click the print icon and nothing happens. Worked fine until today. Anyone have a solution?

There are a couple of reasons why the Print button does not respond, usertim-jackson.

 

This includes too much data in your browser and Adobe or PDF-related issues. I'll share some steps with you that can resolve common printing 

 

First, use an incognito/private browsing session or switch to a different browser. Use these keyboard shortcuts to start an incognito session: 

 

  • Ctrl Shift N  for Google Chrome
  • Ctrl Shift P for Firefox
  • Control Option +if you're using Safari
  • Ctrl Shift P for Microsoft Edge

 
You can also clear out temporary internet files that might have caused the Print icon to not work properly. Use this article as a guide: Clear Cache And Cookies To Fix Issues When Using QuickBooks Online.

 

Second, make sure that your Adobe installation is updated and working properly. Check out these articles on how to do them:

 

 

Then, go back to the transaction or report that you're trying to print to check if it's already working. 

 

Feel free to check out these other articles in case you might need them:

 

 

Don't hesitate to reach out to us again if you need help when working in QuickBooks Online. We'd want to make sure that everything is working fine. 

JenoP
Moderator

Cannot print from print preview page. Click the print icon and nothing happens. Worked fine until today. Anyone have a solution?

Hi, usertim-jackson.
 
Hope you’re doing great. I wanted to see how everything is going about the Print icon being unresponsive. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.
 
Looking forward to your reply. Have a pleasant day ahead!
 
MiguelMA
Level 1

Cannot print from print preview page. Click the print icon and nothing happens. Worked fine until today. Anyone have a solution?

Hello, i keep pressing the print button and no preview shows up, and the printer is all connected 

JessT
Moderator

Cannot print from print preview page. Click the print icon and nothing happens. Worked fine until today. Anyone have a solution?

Hi MiguelMA,

 

Thanks for jumping in and for making sure that your printer is connected.

 

If you have already tried the steps that JenoP shared, please contact our QuickBooks Online Support. That way, they can check this further using more tools.

 

If you have other questions in mind, feel free to go back to this thread. Take care and have a good one!

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