Cannot run QuickBooks Desktop Pro 2020 due to IE Internet Explorer 11 requirement

Hi Chris,

We've created a built-in browser to replace Internet Explorer 11. All you have to do is update your QuickBooks so it can be patched with the program. Since you can't open QuickBooks now, you'll want to manually download the update online and run it on your computer.

1. Go to the Downloads & Updates page and select the standard setup. 
2. From Select Country, select your country.
3. From Select Product, select your product.
4. From Select Version, select your version (year).
5. Select Search.
6. Select Get the latest updates.
7. When the download finishes, open the file to install the update. Restart your computer after installing it.

If you receive an error or the update fails to install, end the following background tasks and reinstall the downloaded update file afterward.

1. Close QuickBooks.
2. Right-click on the taskbar, then select Task Manager.
3. Under the details tab, look for the following background processes to select and End task for each.
   • QBW32.exe or QBW.exeQBCFMonitorService.exe
   • qbupdate.exe
   • QBDBMgr.exe or QBDBMgrN.exe
   • QBMapi32.exe
4. Right-click on the QuickBooks shortcut and select Run as administrator.

Here are the articles about the built-in browser and the manual update for your reference.

• Use our built-in browser in QuickBooks Desktop
• Update QuickBooks Desktop to the latest release - Expand QuickBooks for Windows and go to the Alternative section.

Feel free to comment below if you need more help with your QuickBooks. Take care and have a good one!

I've repeated the process from "Get the latest updates" through restart and finally to "Running as administrator" on the QB shortcut.  Every time I get the "Internet Explorer is turned off ..." pop-up and QB stops.

Any recommended next steps?

Thank you and kind regards,

Chris

Hi Jess,

This may be a repeat.  My initial reply did not show up in the thread.

I have repeated the process from "Get the latest updates" through restart and then "Run as administrator" on the QB shortcut."  The "Internet Explorer is turned off ..." pop-up and program stop remain.

Any further steps that may help?  Earlier I had rerun installation and it did a repair.

Thank you and kind regards,

Chris

Thanks Fiat,

Indeed that is my solution ... sort of.  I've fired up a Windows 10 VM where I plan to install QB. 

It is really disconcerting that this would happen with a mature, mission critical software product.

Kind regards,

Chris

Hello, Chris.

Aside from Fiat's response, I'd like to share a solution on the Internet Explorer issue. 

We may be able to work around the registry hack. One user has posted a guide on how to go about doing this. We can check their reply here: Direct link (check for pcsdpo's reply). 

If you need more help with this, I'd recommend consulting a qualified IT guy. Also as noted by the user, while we can edit the registry to force the system to install IE11, there may be some errors and issues while attempting to do this. 

After opening QuickBooks successfully, do you need to check on your financials? We can run some reports to do this. If you need a guide or two, I'll link this article just in case: Understand reports. 

Let me know if you have other concerns on using QuickBooks Desktop. If you have some questions about your entries, reports, or data, drop a reply here and I'll get back to you to help you out. 

Hello Fiat Lux - ASIA,

I have reviewed the solution you’ve shared and it's correct and accurate. Thank you for sharing your inputs to help address the issue.

We love to see members supporting one another! Have a great day.