Cannot sign in for days

bejwhite · ‎February 07, 2023

Second time this has happened. I cannot sign into my Quickbooks Self Employed just get the swirly thing. I tried different browsers same thing.

FritzF · ‎February 07, 2023

Hello there, bejwhite.

I'm here to help ensure you can sign into your QuickBooks Self-Employed (QBSE).

Are you getting any specific error messages when you log in? Any additional information will help me provide the best resolution for your concern.

In the meantime, since the issue persists after trying to use a different browser, let's perform other troubleshooting steps. Let's sign in to your QBSE using a private browser (incognito). There are times that the browser is already full of frequently accessed page resources (cache and cookies), causing some unusual responses.

Here's how:

Press Ctrl + Shift + N (Google Chrome).
Ctrl + Shift + P (Firefox).
Control + Option + P (Safari).

If it's successful, return to your default browser and perform a clear cache to refresh the system.

I also recommend visiting our website for tips and other resources you can use in the future: Self-help articles.

Please know that I'm only a few clicks away if you have more questions about this or anything else QBSE. I'll be more than willing to help. Stay safe.

View solution in original post

FritzF · ‎February 07, 2023

Hello there, bejwhite.

I'm here to help ensure you can sign into your QuickBooks Self-Employed (QBSE).

Are you getting any specific error messages when you log in? Any additional information will help me provide the best resolution for your concern.

In the meantime, since the issue persists after trying to use a different browser, let's perform other troubleshooting steps. Let's sign in to your QBSE using a private browser (incognito). There are times that the browser is already full of frequently accessed page resources (cache and cookies), causing some unusual responses.

Here's how:

Press Ctrl + Shift + N (Google Chrome).
Ctrl + Shift + P (Firefox).
Control + Option + P (Safari).

If it's successful, return to your default browser and perform a clear cache to refresh the system.

I also recommend visiting our website for tips and other resources you can use in the future: Self-help articles.

Please know that I'm only a few clicks away if you have more questions about this or anything else QBSE. I'll be more than willing to help. Stay safe.

bejwhite · ‎February 08, 2023

Yes had to do a couple of things you suggested but I can now sign in again. I will be keeping your answer for future reference because this is the second time this has happened. Thanks.

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Cannot sign in for days