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veryunhappycustomer
Level 1

cant get a hold of a supervisor

3 1/2 hours on phone  today.  2 different peopled helped me. Did not do anything to help other than waste my time. had me repeat same thing over and over again. than got insulted when i asked to speak to someone in charge after 2 hours on phone.  Of  course no one was avaliable, had to schedule a time for a supervisor to call me back.  To no suprise, no call. Just looking to get this error code fixed.  Been usuing this for years never had an issue other than this customer service. everybody seems to thing no big deal because they are getting paid to be on phone to figure error out but no body paying me for my wasted time.

 

could someone please help

9 Comments
Adrian_A
Moderator

cant get a hold of a supervisor

It isn't the kind of experience that we want you to have, 

 

I'll take note of this one and shared it with our Communication team. In the meantime, can you tell me the error message you've got?

 

You may post your concern on this page. I'm here to help you fix the error.

 

I'll be keeping an eye on your response. Stay safe!

Fiat Lux - ASIA
Level 15

cant get a hold of a supervisor

@veryunhappycustomer 

Contact Support and ask for Intuit Data Service to fix your file. Otherwise, you have to purchase a 3rd party file repair service. 

veryunhappycustomer
Level 1

cant get a hold of a supervisor

2 different errors,  one says (ol 205)  the otherone is that the company snapshot will not close.  Everytime I try it kicks me out of quickbooks.  i have multiple business on the program and they all work fine it is only in that one company.  The (ol 205)  happens when I try to do bank feeds and we have tried evrything to fix it. From the bank trying for 3 hours to you guys trying for 3 hours, I think its time to escalate. I need it fixed and i have been patient to this point.  

veryunhappycustomer
Level 1

cant get a hold of a supervisor

just called again for the tenth time with no help. went over case number with her and she keeps apoligizing like every body else. I went over all phone calls with her which she says is documented and actually felt sorry for me.  supervisor was to call me yesterday never did and now they tell me i need to wait for 24-48 hours for Jelo the supervisor to call me back.  this is nuts.  We all are going through covid.  This is no excuse for a simply phone call.  please advise

JonpriL
Moderator

cant get a hold of a supervisor

I wish I could make it better, @veryunhappycustomer,

 

Currently, we have an on-going issue where users, like you, are unable to work well in-product and get kicked out with an error prompt. Rest assured that we've already informed our engineering team and they're in all hands working to fix this as soon as possible.

 

But before we go further, may I know if you're able to follow the troubleshooting steps with this article saying that you've tried everything to fix it? The steps mentioned are outlined in this article: Fix OL and OLSU Bank Feeds error in QuickBooks Desktop.

 

If yes but you're still unable to get rid of the error message, I'd recommend contacting our Customer Care Support. From there, one of our specialists can share the steps needed to resolve it and add your account to the list of affected users with the said investigation.

 

That being said, here's how you can contact our dedicated support:

  1. Go to Help.
  2. Select QuickBooks Desktop Help.
  3. Click Contact Us.
  4. On the What can we help you with? section, select Search something else.
  5. Under the Tell us more about your question: box, enter the error message you received.
  6. Select Search.
  7. Click Message an Agent.

Additionally, I've also included this helpful reference for a compilation of articles you can use while working with us: Banking Topics for QuickBooks Desktop.

 

We appreciate your patience as we're working on this. Please let me know in the comments below if you have any other questions.

almeidad
Level 2

cant get a hold of a supervisor

Why dont you consider getting a 3rd party service for a repair of your files?

veryunhappycustomer
Level 1

cant get a hold of a supervisor

of course still nothing from intuit  what third party do you suggest

thanks

 

veryunhappycustomer
Level 1

cant get a hold of a supervisor

Of couse going on two weeks and still no response.  You guys are killing me and my year end bonuses for my employees.  Not fair to treat customers like this.  Actually embarrassing for such a large company

 

Fiat Lux - ASIA
Level 15

cant get a hold of a supervisor

@veryunhappycustomer 

Check our profile name and send  your business email address in a private message to us. We may evaluate your file to find any error.

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