Cash Register Drawer won't close and receipt won't print

Thanks for checking in with us, SLMoore82.

I appreciate you for performing some troubleshooting steps to get this sorted out. There's a way to limit your cash drawer from opening. Let me show you how:

1. Go to File and select Preferences.
2. Select Company.
3. Then click Sales and make your selection under Open Cash Drawer.

On the other hand to resolve the receipt printing issues, see the Resolve receipt printer issues and the cash drawer will not open article for the steps and details. As always, you can contact our POS support to assist you in going through the steps. They can access your account in a secure environment and further assist you with the navigation by using their screen share tool.

Feel free to visit our Help Article page for more insights about running your business in QucikBooks Point of Sale. 

Please update us on the result after trying the steps as I'd like to ensure this is resolved for you. Just leave a comment below and I'll be sure to get back to you. You have a good one. 

Maybe I can help…

see if the correct printer is being used. POS loses the receipt printer sometimes and needs to be re installed. In the hardware set up, you will probably find multiple versions of the same printer. Be brave and choose the other one… and then reconnect it to the drawer.  That clicking clunking noise is very annoying!

good luck!

Hello,

I'm having the same issue with the cash drawer opening and then clicking again and again to open and open, so that you can't close the cash drawer without unplugging it, which is really annoying. Also, the cash drawer coordinates with the printer, so then we can't print receipts. 

Gregpeggyw below answered with a workaround, but I'd like to know how to prevent the problem from happening at all. Do I need to delete both the TSP100 and TSP100 (copy1) printers and reinstall them? How do I find the right drivers to install? The info online says install the CD ROM, but I no longer have a CD ROM drive. 

Thanks!

Hello,

Our cash drawer also sometimes pops open and then keeps popping open so that you can't close it without unplugging it. Since it's connected to the receipt printer, that means we can't print receipts, either.

Greggpeggyw below posted a workaround, but I'd like to know how to prevent it in the future. Do we need to uninstall both the TSP100 and TSP100 (copy) printers, and then reinstall? If so, how do we find the right driver(s) to go with the printer? The online instructions say to use the CD ROM, but we no longer have a CD ROM drive.

Please let me know how to fix this! It is incredible frustrating and time-consuming to do the workaround, and does not serve our customers well.

Thank you.

Good evening, @BoutiqueOwner. 

Thanks for chiming in on this thread. Allow me to point you in the right direction of getting this resolved. 

Based on the information you gave us, I recommend contacting our Customer Support Team for further assistance. They'll be able to use more advanced tools to help walk you through some additional steps. 

Use the link to get in touch with them: Contact Payments or Point of Sale Support. 

Keep us updated on how the call goes. I want to ensure that you get this taken care of today. Have a splendid day and weekend ahead! 

Did you get this figured out?

We are having the same issues now.

Madonna Plourd

Haney Lumber & Supply, Inc

I've come to ensure you'll be able to fix your Cash Register Drawer issue, @haneylumber1.

To isolate the issue, let's first purge the printer memory:

1. Turn off the printer.
2. Next, press and hold the feed button and turn the printer back on.
3. Once the printer begins its self-test, release the feed button.

When the test completes, attempt to print from within Point of Sale again. Here's how:

1. Go to the File menu.
2. Click Preferences and select Workstation.
3. Then, choose Documents & Printers and click Print Test Page.

If the same thing happens, please proceed to Solution 2 to 5 of this article: Cash drawer won't open and the receipt printer won't print.

However, if the issue persists, I'd recommend reaching out to our Point of Sale support team. They have tools that can help you further verify the root cause of the issue and guide you in performing additional troubleshooting steps.

You can also visit our QuickBooks Help article page if in case you need articles and guides in doing your QuickBooks tasks. 

Drop a comment below if you have any other concerns about your cash register drawer. I'm always around to assist you. Have a good one. 

this didn't fix the issue,

we had to uninstall the printer and reinstall the printer.