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Level 1

Changing my email address


When I registered my product, I entered the wrong email address and didn't catch it.  Now, anytime I try to login in to anything it wants to verify my identity using my email address, which of course, is wrong, so no verification, I get no where.  I can login in to "Edit your login ID" but when I enter the correct address and hit save, it comes back with invalid credentials and offers to solution to the problem.  

How do I change my email address without using the wrong email address as verification?

Does any one know of a "human" contact point at Intuit for service issues?

And for the record, in case Intuit tries to send a response to this email to [email address removed] - this is incorrect.  The correct email is [email address removed]

1 Comment 1
Candice C
QuickBooks Team

Changing my email address

Good Evening, @Gigi4


I hope your weekend is going well so far. To receive the best explanation and solution to this issue, I recommend contacting our Customer Support Team. They have additional tools to help resolve this issue. Here's how: 


  1. Go to the Help menu.
  2. Pick QuickBooks Desktop Help
  3. Press Contact Us.
  4. Type in your question and click Continue
  5. Select the support option you'd like. 


It's that easy. Let me know how it goes. I want to make sure that you get this resolved as soon as possible. Take care!

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