My employer pays the credit card with either a transfer or mobile pay. I am never aware when the payment is made until it uploads into QB. So now I have payments showing in the sub account and not my parent account. Is there a way to apply that payment to the parent account? Do I exclude it, I am so confused. It does not make for an easy way to balance all the accounts I have. Any suggestions will help.
I can help you in handling these transactions, llee75.
Your financial institution (Chase) controls what and how information is received by QuickBooks. Since some payments are downloaded to the sub-account, you'll want to transfer them to the parent account. This way, it would easier for you to manage the balances. I'll show you how:
Select Banking from the sidebar menu.
Go to the Banking tab, then choose the appropriate credit card account.
Find and click the payment to expand the view.
Choose Record as transfer, then select the parent account from the Transfer account drop-down menu.
Add a memo if applicable, then click Record transfer.
Hope you’re doing great. I wanted to see how everything is going about the issue in your credit card sub-account yesterday. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.
Looking forward to your reply. Have a pleasant day ahead!
Thanks for getting back to us here in the Community, @llee75. Let me share further details about transferring payment transactions in QuickBooks Online (QBO). This way, you can easily manage and monitor your account balance and business expenses.
QuickBooks receives read-only data from your financial institution (Chase). You're able to change the downloaded payments linked account by transferring them to the appropriate one (from the sub-account to the parent (main bank) account). You can refer to the steps above to complete the process. Then, please see the screenshot below for your reference.
Additionally, I'd recommend reconciling your Chase credit card account every month. This is to monitor your expenses and detect errors accordingly. To learn more about this, you can refer to this article: Reconcile an account in QuickBooks Online. It also includes information about editing completed reconciliations.
Let me know how it goes in the comments below. If you have other banking concerns or inquiries about managing transactions in QBO, I'm just around to help. Take care always.