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wsm2022
Level 1

Check # field

The field where my Check # should be keeps coming up w/an amount (probably a bill amount I wrote and I did something to make it permanently on there)  How do I erase it and make it come up blank so I can put in EFT or the correct check number comes up???   I don't know how I did it...but it is annoying.   Thank you!

4 Comments 4
CharleneMaeF
QuickBooks Team

Check # field

This is unusual, wsm2022.

 

Let's run the Verify and Rebuild Data utility in the system. The tool scan data issues within the company file and self-resolves them.


 

Follow the steps below on how to verify data:

  1. On the top menu, click File.
  2. Choose Utilities.
  3. Select Verify Data.
  4. Click OK if QuickBooks detected no problem with your data.
  5. If Verify finds an issue with your data, you'll be prompted to Rebuild Now or View Errors.
  6. Click Close or View Errors and take note of the specific error message.

Next, here's how to rebuild data:

  1. On the top menu, click File.
  2. Choose Utilities.
  3. Select Rebuild Data.
  4. Click OK if you receive a prompt to back up your company file.
  5. Click OK if Rebuild has been completed, and proceed to the next step.
  6. Run Rebuild Data again to make sure there's no error.


Additionally, it's best to make sure your QuickBooks Desktop is up-to-date. This way, you always have its latest features and fixes. 

 

Keep me updated on how this works on your end. I'm determined to help you succeed. Take care always,

wsm2022
Level 1

Check # field

It didn't work.....it said data was fine.

wsm2022
Level 1

Check # field

It didn't work...it said data was fine.  I know it was just a bill amount somehow permanently recorded in that field b/c it has decimal .  Looks like this :    No.   363.62   

Charies_M
Moderator

Check # field

Welcome back. wsm2022. 

 

I want to make sure your issue with check number field automatically showing amount gets reported to the right department. Since you already tried all possible solutions for this, highly recommend contacting our support team. 

Here's how:

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help.
  3. Select Contact Us.
  4. Give a brief description of your issue, then select Let's talk, and then choose a way to connect. Phone support may be limited due to volume.

To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one.

 

You can visit our QuickBooks Help Articles page for more insight s about managing your business in your software.

 

Thank you so much for your patience and understanding. I'm always here if you need my help.

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