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Teesa66
Level 3

Check missing from Transaction List

Hi! We had to reimburse a customer for expenses related to a business trip and simply created a check to them. Why is the check NOT showing up on their transaction list?

 

Since we can't search by check number in the search window, if I don't know the exact amount of the check, the only way I have to locate the check is to generate a Check Detail Report and scroll thru the list until I find it which is both inefficient and frustrating. (I've submitted multiple Feedback reports about this search issue.)

5 Comments
MaryLandT
QuickBooks Team

Check missing from Transaction List

I appreciate you taking the time to share your experience in searching for the check and for sending feedback about this, Teesa66.

 

Let me provide the steps on how to locate the check. You can start by running the Transaction List by Vendor report, then filter it to see the entry you need.

 

Here's how:

  1. Go to Reports from the left menu.
  2. Find Transaction List by Vendor in the search field.
  3. Click Customize.
  4. Change the Report period when needed.
  5. Go to Filter.
  6. Mark the Transaction Type box, then choose Check from the list.
    find the check.PNG
  7. Click Run report.

Learn to get the most out of your business statements through this link: Customize reports in QuickBooks Online.

 

On the other hand, I'm adding this link to learn how record to reimburse a customer for expenses in QuickBooks: Billable expenses.

 

Stay in touch with me if you need anything else with QuickBooks. Just leave a comment below, and I'll get back to you.

Just_me
Level 8

Check missing from Transaction List

@Teesa66, I'm curious as to why you can't search for the check number, in the Search window.

 

If you click Search, then click Advanced Search (Bottom right, of the search window)

Keep the top drop down menu on All Transactions Change the next one to Reference Number, Add check number to the blank box, THAT should show you the check number. 

 

Just curious, does that not work for you? 

Teesa66
Level 3

Check missing from Transaction List

@Just_me  - Well, color me with egg on my face! When we first started our subscription, we could just type the check number in the search box.  When that went away, it didn't occur to me to go to the Advanced Search! <smh> 

Thanks for schooling me!

Teesa66
Level 3

Check missing from Transaction List

@MaryLandT Thanks for the steps to pull the report. It still doesn't make sense that it doesn't show up on the transaction list when I open the customer's record, though...

Just_me
Level 8

Check missing from Transaction List

@Teesa66, my thought was that if that part wasn't working correctly for you, that maybe you needed to clear your cache.  But it sounds like it's something different.  Just not sure what. 

 

Good luck. :)

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