Thank you for posting here, Laura_Sco.
I'm here to ensure you'll get to see the information in the Reconciliation window.
One of the possible reasons why the information isn't showing in the Reconciliation window is due to data damage.
To ensure you'll get past this, I suggest performing some troubleshooting by verifying and rebuilding your data. Let me walk you through a seamless process:
To verify, here's how:
- Go to Window then select Close All.
- From the File menu, select Utilities.
- Choose Verify Data.
Once done, you can proceed to rebuild it. Here's how:
- Go to File, Utilities, then select Rebuild Data.
- QuickBooks will ask you to make a backup before it rebuilds your company file. Follow the on-screen instructions to back up your data.
For detailed steps, kindly visit: Verify and Rebuild Data in QuickBooks Desktop.
I'm also adding this article to learn what to do if your accounts in QuickBooks Desktop don't match your bank statements at the end of reconciliation: Fix issues when you're reconciling in QuickBooks Desktop.
Please know that we are here willing to assist and guide you with your bank transaction in QuickBooks Desktop. Please feel free to share anything in this thread and have a great day!
