Classes

Hello there, @Skeptic. I appreciate the screenshot you've attached.

I've looked into this and don't see any reported issues with accessing Class on the Item list. I want to make sure that you're able to access this.

To start, let's make sure your QuickBooks version is updated to its latest release. This way you're able to download the latest updates and bug fixes available for the program to function as design. Also, please be reminded to create a back up copy of your company file before doing any troubleshooting steps to avoid any accidental data loss.

Then, the missing entries or list elements are sometimes caused by damaged lists. The damage, however, can often be repaired by re-sorting which puts a list back to its default order. 

Here's what you'll need to do:

1. Go to the Lists tab.
2. Select Item List.
3. Choose the Item button below.
4. Click on Re-sort List.

For more information about this process, see this article: Re-sort lists in QuickBooks Desktop.

Kindly update me on the result of the above steps. I want to ensure everything is working well for you, and I'm here to provide further assistance and insights. Have a great day!

@MirriamM We tried that already with no success. It was an issue right after upgrading to 2021 and has been ever since. 

I appreciate you for following the solution shared by my peer and sharing the result, @Skeptic.

Let’s run the Verify and Rebuild Data Utilities for the missing class list to show in your company file. These built-in tools will help check if there is any data damage in your file that contributes to this issue.

Before performing the troubleshooting, it’s a good idea to create a backup of the company file. This is to ensure you’ll have a copy of your transactions. Once done, follow the steps below to repair your classes.

Here’s how:

1. Navigate to the File menu at the top to choose Utilities and Rebuild Data.
2. In the QuickBooks Desktop Information window, click OK to keep a copy of the company file.
3. The rebuild starts as soon as the backup completes.
4. Click OK once the process is done.
5. Then, go back to the File menu to choose Utilities and Verify Data.
6. Let the utility check your file.

When the tool finds that there’s a data problem, choose Rebuild Now. If everything is fine with the file, tap the OK button to continue using it.

If the issue persists, follow the troubleshooting steps in this article: Fix data damage on your QuickBooks Desktop company file. Then proceed directly to Solution 2: Repair your company file using QuickBooks File Doctor.

For future reference, the following write-up contains helpful tips about the class tracking feature: Set up and use class tracking in QuickBooks Desktop. It outlines the complete steps on how to create class categories for expenses and accounts.

To learn more on how to tailor reports by class, click here to see the complete details. From there, you’ll see which report you can add to the class column.

If you still need assistance managing your class and item list, post a comment below. I’ll get back to help and make sure you’re taken care of. Have a good one.