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Hi there,
Changing the information in Company/Company information… in QB desktop doesn’t seem to be enough. The new address that prints on Bill Payment Stubs has an extra line from the old address at the end of it.
Any ideas?
I'm here to ensure you can update your company's address for it to reflect on your Bill Payment stubs, KYYZ. Let's work side-by-side to ensure we can change your business info.
The configured company information must match the other transactions or data in need of company info, including the Bill Payment Stubs. Since the updated info isn't displaying, I'll provide additional steps along with a screenshot so you can change the address. You can refer to the steps below:
Moreover, you can update the address outside of QuickBooks Desktop. Perform the following:
If the issue persists, we can run the Verify and Rebuild tool to scan and fix common data issues.
Fill me in if you have additional inquiries about managing your business info in QuickBooks, KYYZ. I'm here to support you in ensuring your company data are configured accurately and efficiently within the QBDT.
No luck. The address looks correct on the company file and a verify and rebuild did not fix the issue.
Any other ideas?
No luck. The address is correct under the Company Info and we performed a verify and repair which did not resolve the issue.
Any other ideas?
We appreciate you for performing the provided steps by my colleague, @KYYZ. We will now direct you to our support team which can provide further assistance.
It seems that you have already completed the verification and build process to address your concern. Since these steps did not resolve the matter on your end, we recommend reaching out to our support team to help you more in fixing this.
Here's how to contact them:
Please check out this article for QuickBooks support hours: Contact QuickBooks Desktop Support.
Additionally, you may find this post helpful as a guide for managing bills using QBDT: Pay bills online from QuickBooks Desktop.
After that, if you still have a lot of queries about your company address in your bill payment, let us know. We'll be here to assist.
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