Company File disappeared & can't restore from backups

@MC-TMI  When you say that your company files are missing, do you mean that the previous company list is empty? Or, are the files actually no longer located at their normal location? Something else entirely?

Hi,   My companies show in the list but the last modified is blank when I was in them on Jan 29th. When I went to the file location all the company files were missing. I have the backups but they will not restore.

Thank you for raising your concern to us, @MC-TMI.

I acknowledged the time you've spent troubleshooting on your end, and I appreciate you for taking the initiative to get this done. Let's work together to resolve this issue, MC-TMI. I have another workaround for you. Let's try to pull up the hidden files and folders.

Here's how: 

1. Select the folder icon to open File Explorer on your Desktop or System Tray.
2. Click the View tab and select Hidden Items.

On the other hand, let's also try using Windows. 

Here's how:

1. Press Windows+E on your keyboard to open the Windows Explorer.
2. Press Ctrl+F to select the Search Box.
3. Enter the file name or file extension with an asterisk (*). Ex. (*.qbb)
4. It will then display your search results.

Additionally, you can also search for the missing company file or cannot be found.

Furthermore, you can utilize this article that will help you regarding your missing company files: Can't open your company file in QuickBooks Desktop.

If the issue persists, I highly recommend you contact our support team. They have the necessary tools and equipment to review your accounts securely. 

Please do not hesitate to reply to this post if you still have questions regarding your missing files. I'd be happy to assist you!

@MC-TMI  Yeah, that's pretty weird.

The only thing I can suggest is to see if you have any recent Restore points for your computer itself, rather than QB.

If it's not too far back, it would probably not be too awful to catch up a few days of bookkeeping, and it would restore your computer to how it was on that specific day.

Otherwise, may want to hit up your local tech squad.

@MC-TMI 

Can you open the sample file without any issue?

Good Morning Chrea,

    I just tried to open all 3 of the sample files and received the same error that the file cannot be opened.

Error: -6000, -83  Sorry QB can't open your company file.

You should consider reinstalling 2024 or installing 2023 to isolate the problem.

Hi Chrea,

    That was one of my next options. I have been swamped with month end & year end deadlines along with preparing for tax drop off.

Thanks

Hi Chrea,

    So I have reinstalled/repaired my program file and still can't open the sample files or restore from my files.

I will try to delete the program completely & reinstall next

Consider to install QB Desktop 2023 to compare.

Hi Chrea,

   I can't download QB 23 and get into it as I don't have license info for it.

I did download the QB 24 trial but that still doesn't work.

I tried to chat with support yesterday but couldn't connect to anyone.

I'm starting to think there's something wrong with your Windows OS. You can install the trial version of QB Desktop 2023 Enterprise to make sure.

Hi, haven't been able to find a place to download QB Enterprise 23.

I am in the process of downloading to a  stand alone laptop & see if I can open files on there.

@MC-TMI 

You can contact @Fiat Lux - ASIA and ask them to share the installer file.