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nancyl
July 27, 2022
Question

Condensing vs Compressing

  • July 27, 2022
  • 2 replies
  • 1 view

So were having issues with a large customer file and support told my boss to "Compress" the data not to "Condense" the data.  What's the difference?  And how do I compress the data?

2 replies

BigRedConsulting
BigRedConsulting
Level 15
July 27, 2022

I've never heard of a "Compress" option. I don't think it exists.

 

What was the reason for not using the Condense feature?

N
nancylAuthor
July 27, 2022

We've been having issues with customer file with "Searching the list"!  He suggested that we Compress the data. She told me he flat out said NOT to condense it which is what I suggested.  For QB to do it, it would cost $1000.00 and take about 2 hours. I looked at the error report he showed her and it has lots of errors but when I run the Verify and Rebuild any errors I see are mostly incomplete deposit that would be posted that day. Nothing I would be concerned about. I just don't get why a users profile would be corrupted. I have gone through the list and removed access' to anything that we don't use but still after a few weeks it can take as long as 15 minutes sometimes to open customer file and then when you try to enter a new customer. 

BigRedConsulting
BigRedConsulting
Level 15
July 27, 2022

I've never heard of an issue like this, of QuickBooks taking 15 minutes to open the customer list.  I suspect there's a solution, though, to the issue. I can probably fix it, whatever it is, (for far less than Intuit wants to charge you) using our file optimization service. If interested, send a request here to start a conversation: BRC Support Request

 

 

I
Ingalls64
June 20, 2023

I have a client who uses QB Enterprise - and their file is HUGE 2.76 GB!  

How do we go about compressing this file?  And is this something that can be done without them sending QB their company file?  I'd appreciate any help with this.

 

Thanks.

K
Kevin_CModerator
Moderator
June 20, 2023

Thanks for chiming in on this thread, @Ingalls64.

 

Yes, your client can condense their QuickBooks Desktop Enterprise company file without having to send it to you. However, your client has to make sure to create a backup copy of your company file before starting the process. If changes or unexpected errors occur after the process, having a backup copy allows you to restore it to undo the changes.

 

Before Condensing your data, ensure it's the best option for your client's company. It cannot be undone at a later point, so we recommend Condensing after trying all other solutions. Here are some valid reasons to proceed:

 

  • They have a large data file.
  • They are nearing their list limit.
  • They have upgraded all your hardware.
  • You, as the accountant, and their technical support have discussed other options and are willing to proceed with Condensing.

 

For more details about the process, please refer to this article: Use the Condense Data utility.

 

Additionally, check out this article if you need to optimize your server and workstations to help minimize the issue: Manage your computers to fix QuickBooks Desktop performance issues.

 

Keep me posted if you need anything else about condensing your company file. I'll be right here to provide the information that you need. Stay safe!

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