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scott86
Level 1

Connecting to QB Online when using VPN

I have been using QB Online and connecting through a VPN for five years.  The VPN auto-selects the server.  Recently QB will connect through only one of the VPN's server.  I have tried to connect manually to one of the other VPN's server and QB will not connect.  I have never had that problem with any other vendor.  Any suggestions?

Solved
Best answer January 12, 2021

Best Answers
Charies_M
Moderator

Connecting to QB Online when using VPN

I'm glad you reached out to us about this, scott86.

 

Let's try to fix this issue about connecting to QuickBooks Online (QBO) when using a VPN server through some browser troubleshooting. Before doing so, make sure your server location is not one of the embargoed countries. You may ask for help from your IT professional on how to check it.

 

To start with, let's log in to your QBO account using an incognito or private browser. Since this doesn't store data in the cache, it the best place to isolate browser issues.

 

Kindly use either of the following shortcut keys:
 

  • Google Chrome, press CTRL  + Shift + N
  • Mozilla Firefox: press CTRL  + Shift + P
  • Safari: press Command + Shift + N

If it works, you may want to clear the browsing history of your regular web browser. This will remove previously-stored browsing data that might have caused the issue. Otherwise, you can try using other supported browsers to be thorough.

 

To help you with future tasks and tips when using QBO, you might want to visit our Help Articles.

 

Get back to me if you need help with something else. I'd be happy to assist. Enjoy the rest of the day!

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1 Comment 1
Charies_M
Moderator

Connecting to QB Online when using VPN

I'm glad you reached out to us about this, scott86.

 

Let's try to fix this issue about connecting to QuickBooks Online (QBO) when using a VPN server through some browser troubleshooting. Before doing so, make sure your server location is not one of the embargoed countries. You may ask for help from your IT professional on how to check it.

 

To start with, let's log in to your QBO account using an incognito or private browser. Since this doesn't store data in the cache, it the best place to isolate browser issues.

 

Kindly use either of the following shortcut keys:
 

  • Google Chrome, press CTRL  + Shift + N
  • Mozilla Firefox: press CTRL  + Shift + P
  • Safari: press Command + Shift + N

If it works, you may want to clear the browsing history of your regular web browser. This will remove previously-stored browsing data that might have caused the issue. Otherwise, you can try using other supported browsers to be thorough.

 

To help you with future tasks and tips when using QBO, you might want to visit our Help Articles.

 

Get back to me if you need help with something else. I'd be happy to assist. Enjoy the rest of the day!

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