Hello there, @jiangchen1
I regret hearing about your experience, please know that this is not the level of service we aim to provide. Let me share some insights to help you connect to your bank in QuickBooks Online (QBO).
We've received reports from other users experiencing the same error when connecting their Chase account to QBO. Our banking team is currently investigating and working on a resolution.
As a workaround, I recommend signing in to your QBO account using a private browser or "incognito" mode. This can help your computer or device run more efficiently by preventing interference from extensions, plugins, or cookies. Here are the shortcut keys for these browsers:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Microsoft Edge: press Ctrl + Shift + N
- Safari: press Command + Shift + N
You can also clear your cache and refresh website preferences, which may cause issues with QBO.
If the issue persists I suggest reaching out to our QuickBooks Support Team. For the support's contact information, you may check it here: Contact the QuickBooks Online Customer Support team. They have additional tools that will help investigate this further.
Furthermore, here are some articles you can check to learn more about online banking:
Thanks for dropping by, @jiangchen1. Please know that the Community forum is always open to help you again if you have other concerns or follow-up questions about your bank connection. Keep safe!
