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jlccleo
Level 1

Constant Data Corruption on Desktop Pro 2021

Ever since I upgraded to Desktop Pro 2021 last year I have experienced an ongoing, sporadic issue.  I upgraded from 2015 and have been using QB for over 20 years and have never experienced this issue.  When writing checks, the amount will deduct from the register, but will not update on the chart of accounts.  Sometimes when I write a check out of one checking account, it will update the balance in another.  Also, when I allocate to a sub-account it will only update the primary account and the sub-account balance will not update.  This started this year and it happens to all 10 company files that I do the books for.  It is getting frustrating to constantly have to rebuild the files.  I used to be able to trust the Quickbooks data, but now I find myself having to double and triple check to make sure when I do a transaction everything updates correctly.  How can this problem be permanently fixed?  I can't keep rebuilding company files every few days.

Solved
Best answer July 15, 2021

Best Answers
JasroV
QuickBooks Team

Constant Data Corruption on Desktop Pro 2021

I commend you for performing some troubleshooting steps in fixing this issue, @jlccleo.

 

I'll make sure you'll be able to access your QuickBooks Desktop (QBDT) seamlessly. I'd recommend updating your QBDT to the latest release to ensure you'll have the latest features and fixes.

 

If the issue remains, I propose downloading the QuickBooks Tool Hub and run the Quick Fix my Program to fix this. This tool scans your QBDT for errors and resolves them right away. I'd be glad to guide you how.

 

  1. Close your QuickBooks.
  2. Download our QuickBooks Tool Hub
  3. Open the file you downloaded (QuickBooksToolHub.exe).
  4. Follow the on-screen steps to install.
  5. When the install finishes, open the tool hub on your Windows desktop.
  6. Select Program Problems.
  7. Click Quick Fix my Program.
  8. Start QuickBooks Desktop and open your data file.

 

You can also check this article for more details and additional troubleshooting steps: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

 

Once you're all set, feel free to utilize this resource for guidance in managing your accounts. This contains details on how to reconcile your accounts and how to fix it in case you'd encounter some errors: Learn the reconcile workflow in QuickBooks.

 

You're always welcome to get back to me if you need further assistance managing your company files or with our QBDT. I’ll be more than happy to work with you again. Have a good one!

View solution in original post

5 Comments 5
JasroV
QuickBooks Team

Constant Data Corruption on Desktop Pro 2021

I commend you for performing some troubleshooting steps in fixing this issue, @jlccleo.

 

I'll make sure you'll be able to access your QuickBooks Desktop (QBDT) seamlessly. I'd recommend updating your QBDT to the latest release to ensure you'll have the latest features and fixes.

 

If the issue remains, I propose downloading the QuickBooks Tool Hub and run the Quick Fix my Program to fix this. This tool scans your QBDT for errors and resolves them right away. I'd be glad to guide you how.

 

  1. Close your QuickBooks.
  2. Download our QuickBooks Tool Hub
  3. Open the file you downloaded (QuickBooksToolHub.exe).
  4. Follow the on-screen steps to install.
  5. When the install finishes, open the tool hub on your Windows desktop.
  6. Select Program Problems.
  7. Click Quick Fix my Program.
  8. Start QuickBooks Desktop and open your data file.

 

You can also check this article for more details and additional troubleshooting steps: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

 

Once you're all set, feel free to utilize this resource for guidance in managing your accounts. This contains details on how to reconcile your accounts and how to fix it in case you'd encounter some errors: Learn the reconcile workflow in QuickBooks.

 

You're always welcome to get back to me if you need further assistance managing your company files or with our QBDT. I’ll be more than happy to work with you again. Have a good one!

View solution in original post

Fiat Lux - ASIA
Level 15

Constant Data Corruption on Desktop Pro 2021

@jlccleo 

How big are those company files? > 200 MB?

jlccleo
Level 1

Constant Data Corruption on Desktop Pro 2021

69984 KB

54508 KB

63020 KB

39568 KB

50540 KB

31152 KB

36636 KB

45648 KB

23092 KB

Fiat Lux - ASIA
Level 15

Constant Data Corruption on Desktop Pro 2021

@jlccleo 

All of your files should be fine running on QBD 2021 Pro. Create a backup file for one of those files and restore it with a new name. Did you encounter the same issue with the restored file? 

jlccleo
Level 1

Constant Data Corruption on Desktop Pro 2021

Your suggestion is what I do every time it happens.  It works until the issue arises again in a few months.  The next time it happens I will try all of the above fixes again and hopefully it will be permanent.

 

Thanks for your time and suggestions.

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