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Your concern about the queued status is understandable, Kwipster. Thank you for adding a screenshot. I acknowledge the importance of quickly restoring your backed-up data.
No, you haven't made any mistakes. In QuickBooks Online, a queued status during backup or data restoration indicates that it is scheduled or waiting to be processed by the system. Ensure your internet connection is stable and strong, as a poor connection can cause this.
Additionally, when transferring a copy of your data from Company A to Company B, ensure it is blank or a fresh account. It allows the transfer to accurately reflect the financial and operational state of the original one without any unintended modifications or overlaps. It could also be the reason why the status still shows as queued.
If you have confirmed that Company B is a blank account and the internet connection is stable, let's troubleshoot this together. An accumulation of historical data can sometimes cause unusual behavior.
Here are the keyboard shortcuts you can use:
- Google Chrome and Microsoft Edge: Ctrl+ Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
Log in to Online Backup & Restore. Check the status and attempt to initiate the backup copy again. Once the process is successful, return to your regular browser. Clear your cache to start anew. Alternatively, consider using other supported browsers installed on your system.
The backup process takes 30 to 40 minutes, and restoring it for 5 to 10 minutes. However, the duration also relies on the size of the data files.
For more information, refer to this article: Back up and restore your QuickBooks Online Advanced Company.
Moreover, you might want to import your data to another company file. For guidance, check out these articles:
Keep me posted on how things turn out after you take the troubleshooting steps. Your successful setup and data transfer are vital, and I'm here to ensure everything runs smoothly.
