Corrupt Company File

What kind of problem did you encounter with your file? Consider purchasing a 3rd party file repair service.

Thanks for your reply. I have considered that, but the company was set up incorrectly originally and I am looking to close it, move to QB online, and create a new one correctly. I know that I would have to mirror for a while. I was thinking though, that I could save some time later by opening a new one, correctly, in desktop, and entering all my vendors, customers and other basic information, then uploading it all into the online version when I am ready to make the move. It doesn't make sense to spend money to fix a company file that needs to be closed anyway. 

My problems are: reports with information over multiple calendar years; payables (and the payment for them) staying on the payables report; sales tax that cannot be removed (adjusted, JE, credit, nothing takes it off). 

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@ICMLCTX wrote:

My problems are: reports with information over multiple calendar years; payables (and the payment for them) staying on the payables report; sales tax that cannot be removed (adjusted, JE, credit, nothing takes it off). 

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You can utilize a migration tool to create a new company file for QB Desktop. e.g you can migrate Bills and Bill Payments data separately.

https://transactionpro.grsm.io/qbd

Thank you. This is very helpful. 

As for reaching back out, I tried that - was told that the case was closed and that I would have to start all over again. I don't have the months to invest in trying to get to the Data Services Team nor the 3 weeks without my accounting system that it takes them to "fix" the problem. I think starting over is the best option. 

Thanks again!!

Hi guys I'm running Quick books Accountant 2016 om Microsoft Server 2016. I logged into today after a user complaint that the "company file couldn't be found". I checked and noticed all company files had been become ZERO Kb. Any known solution for this?

@David Bwalya 

Check your backup folder and restore any *.qbb files to make sure.

Hi there, @David.

Thank you for reaching out to the Community. I'd be glad to help you find your company file in QuickBooks Desktop (QBDT).

When the company file is missing or cannot be found, it’s possible the file was moved or renamed. This can also happen if your computer is disconnected from the path to the QuickBooks file or if the file has been accidentally deleted. To resolve this issue, you need to search for all company files on your server computer using a wildcard search. Type one of the following in the search bar along with an asterisk (*) before the extension type to ensure the search works properly:

• *.qbw (Working Files)
• *.qbb (Back-Up Files)
• *.qba (Accountants Copy Files)
• *.qbx (Accountants Transfer Files)
• *.qby (Accountants Change Files)

After locating the file, take note of its location and open the company file (.qbw) using the steps below:

1. From the File menu, select Open or Restore Company.
2. Tap Open a Company File, then select Next.
3. Choose the company file.
4. Press Open.

If the file cannot be found, contact an IT professional to assist with locating it. Here is a helpful article on how to restore company files:

• Company File is Missing
• Restore your File

Keep me posted on how things go on your end. I'll be around to provide further assistance with locating your company files.

This is noted, I've searched and still cannot find it. Please note we have not changed the path of the company file it's just that the company file has become 0 KB.

With regards to the IT personnel please note I am the IT personnel. 

If you don't find *.qbw or *.qbb files of any size, try searching for *.adr files.