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acme h
Level 1

corrupt file and now fixed, but invoices showing unpaid

Hello all- 

My company file was corrupted and recently fixed by intuit, but now i show unpaid bills dating back to 2017- now. Lots of them. Obviously i know they were paid, but if I try to click on them and delete, my accounts ( inventory and bank) numbers get all jacked up.. Let me know if you have any suggestions. Thank you! 

 

 

 

1 Comment 1
katherinejoyceO
QuickBooks Team

corrupt file and now fixed, but invoices showing unpaid

Hello there, @acme h

 

Thanks for letting us know about the unexpected issues you're experiencing with your paid bills.

 

It could be that the payments were unapplied when your file was corrupted. What we can do is to reapply the payments to its corresponding bills. I'll show you how to do it:

 

  1. Go to the Vendors menu, then locate the bills.
  2. Click the Pay Bill button, then mark the bills you want to pay in the Pay Bills window.
  3. Select the Set Credits button, then choose the credits you want to use to pay the bill.
  4. Click Done, then review the Pay Bills details again.
  5. Hit Pay Selected Bills.

 

For future reference, check out this article for some insights about clearing your vendors' open transactions: A paid bill or invoice shows on report or window of open transactions.

 

Let me know if you have additional concerns about managing your unpaid bills. I'll be there to help you again. 

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