I'm here to point you in the right direction, Sauce.
I understand how difficult it can be at a time like this and appreciate the effort you're putting in to keep your business going. Since I'm unable to access your account details here, I recommend contacting our Payroll Support Team. Our supports will be happy to provide you with the best options.
Here's how:
- From the Help menu, select QuickBooks Desktop Help.
- In the Have a Question window, scroll down to click the Contact us link.
- This will display the Contact Us screen.
- Go to the Tell us more about your question section to enter the issue or topic in the field box.
- Click the Search button to display the Start a Message button.
To ensure that you'll be assisted on time, please see our support hours.
COVID-19 is affecting businesses across the world, here are some resources to support you and your business during this time.
During this difficult situation, you can also help your employees find relief from COVID-19 with paid leave. To learn more, please see this article: Families First Coronavirus Response Act.
Thank you for your patience during this difficult time. Please keep me posted on your progress with this matter.