create pdf

Hi there, @rpmlawn.

I appreciate all your effort running some tests to resolve the error you're getting. 

There have been some reports from other customer getting the error "We’re sorry. We can’t show the invoice details right now" in place of PDFs and currently, this is under investigation (INV-20623). As a workaround, we advise you to send an email invoice and print them using a different computer.

Please get in touch with our phone support team to get your company set up for email updates. This also allows our engineers to see how widespread an issue is and if there are any common components between affected users.

You can follow these steps to get their contact details:

1. Click this link: https://help.quickbooks.intuit.com/en_US/contactus.
2. Select QuickBooks Desktop.
3. Choose your QuickBooks for Windows version.
4. Select the issue/topic.
5. Click the Get Phone Number button.

Thanks for your understanding and patience.

I will also get back into this post once updates are available. Feel free to visit the Community site if you have other questions about QuickBooks. I'm always here to help.

Think I'm having similar problem with emailed PDF invoices and viewing in online payments. 

Just set up Merchant Services to have option of clients paying by bank transfer.  I create invoice (QB18Pro), and successfully send email to dummy Client/Project I created.  This works but PDF of invoice attached to email is a blank template (no invoice/job details) and clicking through the "View & Pay Invoice" button from email yields same results as other user:  shows invoice summary and option to "Pay now" but no image of the actual invoice below it.  Message is "We're sorry. We can't show the invoice details right now."

I'm glad I'm testing this before launching a real invoice to a real client.  There have a been a number of less than smooth steps to get Merchant Services going.  

Any update on why this is happening and when it will be fixed.  thanks.

Hi, @lfitz151.

Thanks for joining this thread. I'm here to provide some update about the error you're getting. 

I've checked the investigation status of this issue and it still in progress. As of now, we haven’t received any updates yet if when this will be resolved, but rest assured that our engineers are currently investigating and working on an immediate fix. 

While we're continuing to work on resolving this issue, you may follow the workaround provided by my colleague HoneyLynn_G. We'll keep you posted once the issue is resolve. If you’ve been added to the list of the affected users, you’ll be notified through email.

Please check in with us if there’s something else you need help with. I’ll be around to help. 

I am having trouble sending invoices by email. It gives me an error message saying that quickbooks can't create pdf files of the forms I'm trying to send. My customers receive my email with no attachment. I will try to reach out to customer service like to listed. 

Thanks, 

Funda

Thanks for joining in on the thread, Funda.

This is still an ongoing issue, and our engineers are working to fix this. I'd recommend contacting our Technical Support Team for updates. You can reach them by following the steps that HoneyLynn_G provided on the earlier replies above.

We appreciate your patience as we fix this error.

One day everything was fine, the next day I started receiving an error message when I opened QuickBooks that a component required to create PDF files is missing.  When I try to create an invoice or any PDF document, I receive a warning message that QuickBooks can't complete the current action due to a missing component.  I'm using Premier Manufacturing and Wholesale Edition 2017.  I've tried the few steps I found online to solve the problem but nothing worked.  I have had this problem for over a week.  The other two people using the same QuickBooks file do not receive this message. If I want to generate a PDF I must use someone's computer which is a burden for everyone.

Hi there, @TammyR.

I’d love to help you perform some troubleshooting steps to successfully create your PDF document.

The first thing you’ll need to do is install the PDF and Print Repair Tool and allow it to run on your computer. Once done, you’ll need to try the .pdf file-related task that originated the error. 

If this doesn’t fix the issue, let’s reset your temp folder permissions. Let me show you how:

1. Press the Windows Key + R to open the Run command.
2. Type %TEMP% and press Enter.
3. Right-click on an empty area of the temp folder, choose Properties.
4. Select the Security tab.
5. Ensure all usernames and groups showing on the Security tab have Full Control.
6. Once the permissions have been set to Full Control, try saving as PDF again within QuickBooks.

Lastly, let’s confirm if you can print to your XPS Document Writer. Here’s how:

1. Open Notepad.
2. Type anything.
3. Go to File, select Print.
4. Choose the XPS Document Writer, and click on Print.
5. In the Save as pop-up, choose Desktop.
6. Open your desktop folder, view your XPS document you printed from notepad.

You may want to read this article in your free time: Troubleshoot PDF and Print Problems with QuickBooks Desktop.

Should you need any additional assistance while performing the steps above, you can leave a comment below. I'll be sure to get back to you.