credit card reconciliation

Hi there, @sherrylfacteau.

There are some possible reasons why transactions you already reconciled show up as unreconciled. Let me share them with you and help you fix it.

There may be a few reasons for this:

• Someone undid the last reconciliation.
• Someone changed or deleted the reconciled transactions.
• Cleared transactions were unchecked (uncleared) in the account register.
• Funds were transferred from a previously reconciled bank account to a sub-account.
• Company file conversions can cause issues (from QuickBooks for Mac to Windows or QuickBooks Online to Desktop) (US only).
• The transactions were never reconciled in the company file. This might be because the file was restored from a backup, which can overwrite data and reconciliations.

To get this fixed, you can perform a mini reconciliation. This method uses an off-cycle reconciliation date to make a correction.

Here's how:

1. Go to the Banking menu, then select Reconcile.
2. Select the appropriate credit card account from the list.
3. Enter date for an off-cycle reconciliation in the Date of Statement field. This date can be any date between your last reconciliation and the next scheduled one.
4. In the Ending Balance field, enter the balance of your last successful reconciliation and select Continue.
5. Check off the transactions you are fixing and re-reconciling in the Reconcile window.
6. Review and make sure the Difference field shows $0.00.
7. Click Reconcile Now.

I'm adding this article for more details: Reconcile previously deleted and re-entered checking or credit card transactions.

You might also want to check out this article to learn more about reconciliation workflow: Learn the reconcile workflow in QuickBooks.

Please know you can continue to reach me here with any additional questions. Thanks for coming to the Community, wishing you continued success.