Welcome to the Community space, @CFOIVHire.
I'm here to assist you in getting rid of those credits that showed both on the debit and credit side.
To resolve the issue of a credit memo refunded via a check showing as open on the Accounts Receivable (A/R) aging detail in QuickBooks Enterprise, you need to ensure that the credit memo and the refund check are correctly linked.
Here's how:
- Go to the Customers menu and select Receive Payments.
- Choose the customer to whom you issued the refund check.
- In the Receive Payments window, you should see the credit included in the Existing Credits field and the Refund Check in the bottom section.
- Select the Apply Existing Credits checkbox and enter the check amount in the Payment column for the Refund Check line.
- Click OK to link the refund check to the credit memo.
After linking the refund check to the credit memo, check the Transaction Journal report in QuickBooks to ensure that the refund is correctly associated with the credit memo.
If you encounter any more challenges besides handling refunds, feel free to leave a reply. Our team is here to ensure your QuickBooks experience is smooth and to assist you in keeping your financials accurate.
