Credit Memo - Select one to apply to specific invoice

Hi there, Upstart.

Let me show you how to apply credit memo to a specific invoice. Please be guided by the steps below

1. Select the Company and Transaction Center and click on Credit Memos.
2. Select a credit memo from the list on the left panel.
3. Make sure that it has the correct Customer or Customer job applied.
4. Click on the Use Credit to button drop-down.
5. Select Apply to invoice.
6. Choose which invoice you are going to apply your credit by ticking the box on the left side of the Date column.
7. Confirm the transaction by clicking Done.

An alternative way is to use the Receive Payments option. Here's how:

1. On the dashboard, click on the Receive Payments icon.
2. In the Customer Payment window, choose the customer on the Receive From box.
3. Tick the box on the specific invoice, then click the Discount & Credits button.
4. Check the credit that you are going to apply and click Done.
5. Hit Save and Close.

For the processing fees, you can create an item for that and include it to your invoice. Then proceed to apply the credit memo.

Feel free to respond if you need anything else. I'll be here to help. Take care.

The short answer is you can’t. With multiple memos available your only option is am entered dollar amount.

Please advise where is the apply credits button, thank you.

Hi,

Please advise where is the Discount & Credits button, I am using the QBD Mac2020.

Thank you.

I can show you how to create a credit memo and apply it to an invoice, quickjelly.

Here are the easy steps: 

1. Choose Customers, then select Receive Payments.
2. Choose your desired customer whom you wrote the refund check. You'll see the amount of the credit included in the Existing Credits field and the refund check at the bottom section of the window.
3. Select the Apply Existing Credits checkbox.
4. Enter the amount in the Payment column, if not already entered by QuickBooks, then select OK. 

You can check out the QuickBooks for Mac 2019 User's Guide for the detailed steps. Just press Command and F,  then enter Refund to locate the Creating a credit memo and refund section.

I'm just here if you need more help. Take care!

Hi Catherine,

How can I apply a specific credit amount(for example $300.00) instead of $841.92 to the selected invoice($3,732.00)?

I have attached my QB Desktop Mac2020 v19.0.5 R6 screenshot for your reference.

Thank you.

Hey there, @quickjelly. 

Thanks for following up with us. I'm happy to provide additional insight into applying credits to invoices. 

At this time, the only option to apply credits to an invoice is by checking the Apply existing credits box at the bottom of the invoice. However, I can see how having the ability to apply a specific amount would be beneficial for you and your business. I've submitted a feedback request to our product development team, so this can be considered in a future update. 

In the meantime, feel free to check out our Blog Site to keep up with our latest happenings and updates.  

Please let me know if there's anything else that I can do for you. You can reach out to the Community at any time. Enjoy your weekend! 

For the record, I have the same problem.

Not being able to select the credit memo to apply seems like a serious oversight. I hope you address it as soon as possible.

Now that Intuit has discontinued QuickBooks for Mac, has this oversite been addressed in QuickBooks Online? 

Yes, Kelly6. The functionality to link a credit memo to a specific invoice is available in QuickBooks Online. I'm here to guide you through the steps.

If you turn on the auto-apply credits, QuickBooks will add the credit for you. If not, here's how to manually apply a credit memo to an invoice.

1. Go to  + New.
2. Select Receive payment.
3. From the Customer dropdown, pick the customer.
4. In the Outstanding Transactions section, select the open invoice you want to apply the credit memo to.
5. Navigate to the Credits section, and choose the credit memos you want to apply.
6. For the open invoice in the Payment column, enter how much of the credit you want to apply.
7. Leave the Payment method, Reference no, Deposit to, and Amount received fields blank.
8. Fill out the rest of the form, including the Payment date.
9. Make sure the total is correct after applying the credit memo.
10. Once done, tap Save and close.

If you're all good, here's how to customize invoices, estimates, and sales receipts in QuickBooks Online.

The Community is available 24/7. Don't hesitate to fill me in if you have other concerns with this topic or QuickBooks in general. Have a good one and take care