Custom field not saving value in QBO

Was there a resolution for this issue?

1. One of the bookkeepers in my firm is having the same issue - when he needs to change the info in a custom field, the information reverts back to what was previously in the field.  We have tried to recreate this error by having him log in on my laptop and have not seen the problem when doing so. Is there a fix for this? Thanks.

Was there a resolution for this issue?

1. One of the bookkeepers in my firm is having the same issue - when he needs to change the info in a custom field, the information reverts back to what was previously in the field.  We have tried to recreate this error by having him log in on my laptop and have not seen the problem when doing so. Is there a fix for this? Thanks.

I understand that accessing custom fields on your QuickBooks Online (QBO) account is important for your bookkeepers, @Coldham.

Our engineers are still currently working on a fix. While we can't provide a specific time frame as to when this issue will be resolved, it's best to contact our support team to get your name added to the list of affected users. No worries, you'll receive updates via email once the resolution is rolled out.

Here's how:

1. Click the Help (?) icon.
2. On the Assistant tab, enter Talk to a human. Enter a short description of your concern and press Enter.
3. Select Contact Us to connect with a live support agent. Choose how you'll want to get in touch with the support.

• Start a chat with a support expert.
• Get a callback from the next available expert.

For your convenience when contacting our Customer Support. Please ensure to review their support hours to know when agents are available.

You can also create customized and learn more about credit memos, refund receipts, and purchase orders with the help of QuickBooks. Scan this article for complete guidelines:

• Learn how and when to give a credit memo or delayed credit to customers
• Learn how to create purchase orders and send them to vendors
• Learn how to refund a customer in QuickBooks Online

Feel free to comment below if you need further assistance with your custom field. Have a great day!

Hello everyone,

I’m experiencing the same issue and want to share what I’ve learned after engaging Intuit Support.

I opened Case ID #15150795790 and spent several hours over multiple days with two different support technicians. Both concluded that the issue required escalation to backend engineering, referred to internally as ES Triage.

The escalated team ultimately dismissed the issue as a “product limitation” and stated there was nothing they could do. That characterization is misleading.

Here is the actual problem:

The Custom Fields under Vendor Setup → Additional Info are explicitly designed to store user-defined data. When you customize a transaction report, these custom fields correctly appear as selectable columns. However, when the report is run, only the column header appears—none of the data entered in the Vendor Setup is displayed.

This is not a limitation of functionality; it is a reporting defect. The system recognizes the field, exposes it in report customization, but fails to return the stored data. That is a coding issue.

Labeling this as a “product limitation” avoids accountability while leaving users with broken functionality that behaves as if it should work—but doesn’t.

I’ve used QuickBooks for over 25 years, and this is not the level of transparency or quality I expect from Intuit. Calling a defect a limitation does not make it one. It’s disappointing, and frankly, undermines trust in the platform.

Posting this here so other users are aware—and so Intuit understands this is not an isolated complaint