Hi, @Olha Fesko.
Let's perform some browser troubleshooting steps to isolate this for a possible browser-related issue.
Please access your QuickBooks Online account through an incognito browser. Check the keyboard shortcuts below based on the browser you're using.
- Google Chrome: Ctrl + Shift +N
- Mozilla Firefox: Ctrl + Shift + P
- Internet Explorer: Ctrl + Shift + P
- Safari: Command + Shift + N
If this works, it means that you need to clear your browser's cache to offload some data from your browser. This way, your browser would get optimized and we'll be able to permanently fix the issue.
Also, you can use another supported browser as an alternative.
If you have any other questions, feel free to comment below. We're always here to help you.