I want to ensure you get the help you need in creating a custom role for your user, Farmlady.
To be sure we're on the same page, I'd like to verify the role name you've chosen and the permissions you've given to the user since this will impact user access. Any extra information is much appreciated.
In the meantime, you can visit this article for more details about the different options for user roles and access permissions: User roles and access rights in QuickBooks Online.
We're looking forward to hearing from you, Farmlady. Have a great day!
