Customer and Leads”overdue in orange”

Thanks for posting here, @stretchnmove.  If the application isn't working properly, performing the recommended basic troubleshooting steps will resolve the issue. We can clear the app's data , as this can help address various types of errors within the system.

Here's what you need to do:

• Android - Press the menu at the top right and choose Settings. Then select Refresh Data and choose Yes.
• iOS - Select the menu at the top right, then choose Help & Feedback. Then, select Refresh Data and Refresh.

If the problem persists, uninstall and reinstall the app to ensure the QuickBooks features are updated. 

Check these links for more details:

• Compare mobile app features
• How to download the QuickBooks Online mobile app

You can also visit this page to know more about how to download the QuickBooks Online mobile app. 

I'm only a post away if I can be of additional assistance. I'm always here to keep helping.

Thank you for the reply,

none of those options have worked. 
Again, in The App under “CUSTOMERS AND LEADS”…

there is an orange “OVERDUE” next to many customers, Ranging from 5 days to 60. This appeared immediately after THE LAST APP UPDATE FOR QuickBooks accounting.

NO ONE  is overdue in my INVOICES section. This was a glitch on The QuickBooks side. Period. Maybe someone put the wrong code in the App or something. I asked for this to be resolved immediately after the last App update and nothing so far. 

I can see that you did everything you could to fix the issue, @stretchnmove, and I appreciate you for that.

It's unusual to see overdue invoices listed for your customers when they don't have any outstanding payments. Since the issue remains even after doing the troubleshooting steps given by my peer above, I recommend reaching out to our Phone Support team for further investigation. They can initiate a screen-sharing session so they'll be able to see or review the customer and lead records in your QuickBooks account. This is to ensure that all the necessary information is up to date, including contact details and payment terms.

Here's how you can contact them:

1. Sign into your QuickBooks Online (QBO) company.
2. Go to the Help icon in the top right-hand corner.
3. Select Search, then press the Contact Us button.
4. Enter your question in the box and hit Continue.
5. Choose the best way you'll want to reach out to us.

They can only accommodate you Mondays to Fridays from 6 AM to 6 PM PT and Saturdays from 6 AM to 3 PM PT.

You'll want to visit this article to learn how to make quick changes to invoice templates and personalize them: Customize invoices on the QuickBooks Online mobile app.

Keep us posted on how it goes. Leave a reply below if you have other concerns regarding your customer's invoices. We'd be glad to help you again.

Thanks for the reply.

I did reach out last week and the support team has yet to respond.

This issue is ONLY IN The QuickBooks App under “Customer and Leads” showing “overdue”.

Invoices in the App show no overdue.
Everything is correct on the regular Quickbooks Online in customers and leads. No outstanding invoices. I will reach out again to the support team tomorrow. 

Still no answer to why the invoices show overdue in customer and leads on App

I heard your sentiments, @stretchnmove. I'll provide the steps for contacting our support team in QuickBooks Online. We understand the frustration of not having this process as anticipated and the significance of getting this fixed as quickly as possible.

If you've tried to perform the basic troubleshooting steps as suggested by my colleague above, I urge you to call our support team so they can further assist you on how to remove this bug within QuickBooks Online.

Please see the steps below:

1. Log in to your account.
2. Click the Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion with your concern, then click Continue.
5. Choose to Have us call you to connect with us.

For your convenience, here are the support hours for different QuickBooks Online plans:

Plus, Essentials, Simple Start:

• Monday to Friday: 6 AM to 6 PM PT
• Saturday: 6 AM to 3 PM PT

Advanced:

• Support is available anytime, any day.

The Community is here for you 24/7 on the clock. If you need to drop your additional comments, notify us below. Keep safe.

I have contacted support and they are working on the issue. We spent an hour trying to resolve the issue with no resolution. On a great note,  the representative was amazing. We will continue today working with the tech team on this issue. It is most probably an IOS issue on the App. It does not appear anywhere else(on web browser or computer). 

Good Evening 

I am having the same exact issue. I have called QuickBooks support several times without luck. As of today January 29 I have been told they are aware of the issue and they are investigating the problem. I have been put on a list that QuickBooks will keep advised via email. Please post if you get this figured out. Thank you

Thanks for posting!

Customer service told me I was also added to the list of customers who will be informed of updates. I spent no less than 4 hours dealing with this issue. No answers as of now.

I am also having this problem. I was so glad to see your question after I had been trying to google the problem. I had not called customer support but will hopefully get updates here from you. It does make me feel better knowing there isn’t anything wrong but I do not like seeing it there! I’m the type that likes all my red dots cleared off my apps on my iPhone!

Try updating the app (IOS). It finally solved the issue many weeks after I notified customer service.