Customer Backorders

Hello there, Dawn.

Let me share some information regarding your concern about customer backorders in QuickBooks Online (QBO).

I understand that having the backorder feature in QBO would make inventory management more convenient for you. However, at the moment, the feature is not yet available, and there's no confirmed date for its release.

You might want to explore third-party applications that specialize in inventory management and offer the features you needed. These applications can be connected to QBO, enabling you to handle backorders. To discover such applications, you can check this link: QuickBooks App Store.

You can also log in to your QuickBooks account and go to the Apps menu. Let me show you how:

1. Login to your QuickBooks Online account.
2. Go to Apps from the menu tab.
3. Click the magnifying glass to search.
4. Enter a keyword in the search field.
5. Then once you've picked one, click Get app now.

Furthermore, here is an article to learn more about backorders in QBO:

• Handle backorders in QuickBooks Online
• Backordering: Managing delays like a pro in 2024

If you have any more questions or need further assistance with any QuickBooks-related concern please feel free to reach out, Dawn. We're here to help you navigate.

@Dawn Dockrill 

Consider having an inventory management app with the backorder feature as the workaround. You can cancel it later once you have completed the order.