I've had a customer reach out to me with the following issue (this has been occurring for the last month or so):
I am having trouble with the download of the invoices. I can get it to download but when I open it back up it says it has an error and to contact the creator. It shows some of the invoice but nothing in the body and sometimes it will not open at all. I have tried all of the past month and cannot get them to work.
I tried to open the invoices for this customer on my own computer and received the same error message. These are the auto-generated invoices the customer receives when emailed from within QB.
This customer does have a PDF viewer installed, and up until recently has not had any trouble viewing emailed invoices. As mentioned in the original post, I also received an error message and an incomplete/almost blank copy of the invoice (opened in Adobe Acrobat as well as in my web browser)