We acknowledge the challenges you're facing with your negative invoice total, and I'm here to help you resolve this, @ThatsNinja.
A possible reason this is happening is due to a corrupted email. To rectify this, start by sending a dummy invoice to your customer using the original and a different email. If one of them works, please utilize that email for now in sending your invoices.
However, if the issue persists, I recommend contacting our support team for them to access your account in a safe environment and thoroughly find the root cause of your invoice issue. They possess the tools to further help you and provide a resolution.
Here's how to reach a live representative:
- Log in to your QuickBooks Online Company.
- Click on the Help button at the top of the page.
- Choose the Search tab, then click Contact us.
- Type in your concern, and click Continue.
- Under Callback, click Have us call you button. This will route you to enter your details.
- After that, select Get a call.
- You will now be added to the queue and wait for us to call you.
Additionally, you can refer to this article about personalizing your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online.
Let us know if you have other concerns with your invoices in QuickBooks. We're here to offer help to your needs.
