I am trying to solve a problem with gopayments. I added this recently to allow some non-QBO users to take payments in house on their phones. I thought it was a "simple" solution to a problem. However the sales tax doesn't work.
So I came to the community and spent time chatting back and forth here and eventually got pointed to a QBO helpchat from the company. Spent more time on that and was directed to regular QBO support. Contacted them and got told I have to go to merchant support.
Merchant support started a chat with me about 2.5 hours ago, and the person responded extremely slowly, the conversation went on for over 2 hours while I mostly tried to work on other stuff while waiting and waiting. They were extremely slow to answer, and couldn't seem to even begin to solve the issue.
At the end as I was answering a question from them, they just dropped off the chat and left!
I have probably spent a good 5 hours trying to get this issue resolved and feel I am just being given a runaround by this company. Is there any type of customer service supervisor or other way to get something resolved besides wasting this incredible amount of time? I do have a business to run in case QBO didn't realize that. Thanks.
