Customer Ship-To address changes automatically

Greetings, @HygPro. 

Welcome to the Community newcomer! Let's work together to get this problem fixed. 

Taking advantage of our Verify and Rebuild tool will help resolve this customer ship-to address issue. It also, assists with fixing common errors. Here's a guide that has detailed instructions to assist you with using this tool: 

Verify and Rebuild Data in QuickBooks Desktop

I hope this helps. Come back and let us know how these steps went. I'm only a post away if you need me. I'll be just around the corner! 

Thank you for your response ... I should have mentioned in my original post that I have already completed "Verify Data" and it came back with "QuickBooks detected no problems with your data"

... I also ran the File Doctor on me company file and it came back all clear ...

I'm having the same issue.  Verify/rebuild has not resolved the problem.  

Thanks for giving that a try, vermontee.

I want to make sure the ship-to address for your customers isn't changing. Since verify and rebuild didn't do the trick, I recommend reaching out to a member of the QuickBooks Desktop Support Team. Agents have specialized tools, such as the ability to share your screen, to take a more in depth look at the issue. An agent will also be able to get this issue escalated further if need be. 

Here's how to get in touch with the team:

1. With QuickBooks open, press the F1 key on your keyboard.
2. Select Contact Us.
3. Enter Support in the field and click Continue.
4. From here you can begin a live chat session with an agent.

The following linked article provides these steps if you ever need them again in the future: Contact the QuickBooks Desktop Customer Support Team

Please feel free to reach back out here in the Community if you have any other questions. Take care!