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H
HygPro
February 9, 2022
Question

Customer Ship-To address changes automatically

  • February 9, 2022
  • 1 reply
  • 3 views

I am very confused with why this is happening to customer accounts I set up in QB. 

 

I enter in the customer account ship-to address by clicking the down arrow > then add new > manually enter the information as I want it to read (shown in the first photo) > click "OK" 

 

When I go back in to the ship-to address QB has moved/rearranged/auto populated the fields to look like the second photo

 

I try to adjust them again and get the same result. This seems to happen to random accounts, it does not happen to every customer account I set up. 

 

Any help would be appreciated. 

 

Thank you

1 reply

C
Candice14
Level 8
February 9, 2022

Greetings, @HygPro. 

 

Welcome to the Community newcomer! Let's work together to get this problem fixed. 

 

Taking advantage of our Verify and Rebuild tool will help resolve this customer ship-to address issue. It also, assists with fixing common errors. Here's a guide that has detailed instructions to assist you with using this tool: 

 

Verify and Rebuild Data in QuickBooks Desktop

 

I hope this helps. Come back and let us know how these steps went. I'm only a post away if you need me. I'll be just around the corner! 

H
HygProAuthor
February 9, 2022

Thank you for your response ... I should have mentioned in my original post that I have already completed "Verify Data" and it came back with "QuickBooks detected no problems with your data"

 

 

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