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Level 1

Customer Ship-To address changes automatically

I am very confused with why this is happening to customer accounts I set up in QB. 


I enter in the customer account ship-to address by clicking the down arrow > then add new > manually enter the information as I want it to read (shown in the first photo) > click "OK" 


When I go back in to the ship-to address QB has moved/rearranged/auto populated the fields to look like the second photo


I try to adjust them again and get the same result. This seems to happen to random accounts, it does not happen to every customer account I set up. 


Any help would be appreciated. 


Thank youShipTo - 1 (2).pngShipTo - 2 (2).png

5 Comments 5
Candice C
QuickBooks Team

Customer Ship-To address changes automatically

Greetings, @HygPro


Welcome to the Community newcomer! Let's work together to get this problem fixed. 


Taking advantage of our Verify and Rebuild tool will help resolve this customer ship-to address issue. It also, assists with fixing common errors. Here's a guide that has detailed instructions to assist you with using this tool: 


Verify and Rebuild Data in QuickBooks Desktop


I hope this helps. Come back and let us know how these steps went. I'm only a post away if you need me. I'll be just around the corner! 

Level 1

Customer Ship-To address changes automatically

Thank you for your response ... I should have mentioned in my original post that I have already completed "Verify Data" and it came back with "QuickBooks detected no problems with your data"



Level 1

Customer Ship-To address changes automatically

... I also ran the File Doctor on me company file and it came back all clear ...

Level 1

Customer Ship-To address changes automatically

I'm having the same issue.  Verify/rebuild has not resolved the problem.  

Content Leader

Customer Ship-To address changes automatically

Thanks for giving that a try, vermontee.


I want to make sure the ship-to address for your customers isn't changing. Since verify and rebuild didn't do the trick, I recommend reaching out to a member of the QuickBooks Desktop Support Team. Agents have specialized tools, such as the ability to share your screen, to take a more in depth look at the issue. An agent will also be able to get this issue escalated further if need be. 


Here's how to get in touch with the team:


1. With QuickBooks open, press the F1 key on your keyboard.
2. Select Contact Us.
3. Enter Support in the field and click Continue.
4. From here you can begin a live chat session with an agent.


The following linked article provides these steps if you ever need them again in the future: Contact the QuickBooks Desktop Customer Support Team


Please feel free to reach back out here in the Community if you have any other questions. Take care!

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