Customer Support

Thanks for posting in Community, kgalland. I'd love to help you with your issue.

To provide the best resolution for you, can you please provide additional information about the assistance you need? I can answer some general questions or concerns you may have about QuickBooks. Just tap the Reply button below.

In the meantime, I want you to get the most out of QuickBooks for your business. You can check some articles that are designed to help you get acclimated to the software. They can be accessed at the following link: QuickBooks Tutorials.

I'll be looking forward to hearing back from you. I'll do whatever it takes to ensure your concerns are addressed. Have a great day.

I just had the worst experience with Intuit customer support and will be looking to move to different software.  Does anyone out there have recommendations for small business accounting software with payroll?  I just spent 7 day, went through 5 difference support personnel and spent 7.5 hours on the phone to try and fix an error that is Intuit's issue.  I'm now unable to use direct deposit to pay employees this week EVEN THOUGH I HAVE SUBMITTED THE PROPER PAPERWORK TO GET THE ADMIN EMAIL ADDRESS UPDATED...THREE TIMES over the last 6 months!!!  Tried to be patient with the intuit employees as I'm sure it's frustrating for them as well, but in the end, Intuit does not care about their customers.  

@MartyY 

Check your PM. Hope it helps.

Customer support is terrible!!! My husband called to update the email address for the user and they delete WHOLE account. We have been a customer for 25 years and this is what we got. Today is a 3rd day in on the phone with support have an investigation number 70101 and I have 4 cases and I was told it will be fixed and someone will follow up with us. No follow up , no updates .I have to run the Payroll and our account is not active because some " not trained properly " customer representative didn't know what he was doing. Not only that representative canceled subscription, but he deleted the account. How in the world you do that to the person who calls to update the email address on file???!!! 

@stashenko12 imagine the regular price increase, and this is what you get. depressing...

Hi there, @stashenko12. I hear you, and I understand how it feels to be dealing with this situation.

We see that you're in contact with someone today via email and that continuing the conversation with that agent is the best way to get this resolved and receive updates.

Please know that the Community will always have your back for any future concerns you may have, @stashenko12.

Dealing with Customer Support has been awful. I was told I had a corrupt company file, after many hours and several agents. It went to the next level, they took my company file, which put my accounting on hold for 3 weeks while they "repaired" it. They sent it back, I uploaded it, they closed the case and nothing is fixed. I still have all the same problems and I cannot afford to start over. The entire process took 4 months. I am going to find another accounting software.

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@ICMLCTX wrote:

I still have all the same problems and I cannot afford to start over. The entire process took 4 months. I am going to find another accounting software.

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@ICMLCTX 

Consider purchasing a third-party file repair service. Even if you'll be switching to a different program, you'll still need the fixed company file to migrate.

Thanks. I will look into that.