Let's make sure to fix the issue, @TroyWolbrink. You're in the right place for answers.
I appreciate you for attaching a screenshot. I have different troubleshooting steps to help fix the error Invoice Unavailable. I'll make sure that your customers can pay you without a moment's delay.
There's a possibility that the invoice link being corrupted. With this, I recommend that you send it back to your customer. Then let them re-open the new link and pay it.
If the error persists, I suggest you let your clients log into their accounts through an incognito window. Encountering this kind of error is usually the result of outdated or corrupted cache files in your web browser. By doing this, we can see if it's browser-related. You can use the keyboard shortcuts below:
- Ctrl + Shift + N (Google Chrome)
- Ctrl + Shift + P (Firefox)
- Control + Option + P (Safari)
- Ctrl + Shift + P (Microsoft Edge)
From there, let your customers re-access the invoice to verify if they can view it transparently. If it works, please allow them to return to their regular browser and press the CTRL+ Shift and Delete keys on their keyboard to clear the cache.
Once done and the issue continues, please reach out to our Customer Care Team. They can review your account in a secure environment and send a ticket to our engineers for investigation. Our experts are available M-F 6 AM to 6 PM PT. Make sure to contact them within the support hours to ensure a fast response.
Here's how:
- Go to our chat form by clicking this link: https://public-consumer-chat.app.intuit.com/app/ccs/consumer?experienceId=sbsegUsDtCorePcsPayments&_....
- Complete the required information in the box.
- Click Start Chat.
You can also call them directly using the phone number listed on this article: Contact Payments or Point of Sale Support.
In addition, check out these articles below on how to handle hold funds, customer payments, statements, sales forms, and other related matters:
Please don't hesitate to tag my name in the comment section if you have other questions about your account. My doors are always open to help you again. Take care of yourself always, TroyWolbrink.
