Customize "Your invoice is ready!"

I appreciate your thoughts on the "Your invoice is ready!" message, Andrew. Using a professional and considerate tone in billing will reflect your company’s professionalism and improve the customer experience.

In QuickBooks Online (QBO), we can modify the Online delivery settings to remove the Your invoice is ready! message. I'll guide you on how:

1. Go to the Gear icon.
2. Under Your Company, select Account and Settings.
3. Tap the Sales tab.
4. Select the Online Delivery edit pencil icon.
5. Click the Additional email options for invoices drop-down arrow, and choose Plain text.
6. Hit Save and then Done.

After that, send the customer invoice again.

You can also use this link to learn how to automatically send invoice reminders: Send invoice reminders automatically or manually.

Additionally, visit this article to personalize and add specific information to your sales forms: Customize invoices, estimates, and receipts.

Return to this thread if you have other questions about customizing invoices and any inquiries about the program. I want to ensure everything is running smoothly for you.

Hello, thank you for showing me that, I went and took a look. Unfortunately the plain text, of course, doesn't look as nice as the HTML email which has our logo, nice color and fonts. You guys did a nice job on that email! Except for the programmer who wrote the title. We work with programmers and sometimes they do things like this, unsupervised, which makes you want to smack them with a rubber chicken

So I could remove the unprofessional text but only by switching to the less professional looking Plain Text invoice. It's not really a good solution, so if the issue could be fixed in the HTML version that would be great. Could you possibly ticket that? I researched the community and found that this has been requested by other QB customers as well. Thank you, again.