Glad to have you here in the Community, @a-abrams
The error 9999 is a reported script error that interrupts the connection between your bank and the program. But before jumping into troubleshooting, may I know the name of the bank you use? Your bank may be undergoing system maintenance. You may visit your online banking website to see if there is a notification that requires your attention.
Moreover, let me provide some information about the error message and help ensure you can connect your bank account.
Check your bank or credit card's website.
If downloads seem slow or stuck, the issue may be on the bank’s end. Sign in to your bank’s website to check. First, get the URL QuickBooks uses to connect:
If you can sign in, it's a good sign that there isn't a major issue. Next, check the following:
If everything looks good, go back to QuickBooks:
Update your bank info in QuickBooks.
Did you recently update anything on your bank’s website, like your account number, username, or password? If so, update that info in QuickBooks as well:
I've also included an article that can help organize your transactions in QBO: Categorize and match online bank transactions in QBO.
Fill me in if you need more guidance about banking matters in QuickBooks Online. I'm always ready to back you up. Take the best care!
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