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Level 1

Data Problem

A Data problem prevents Quickbooks from continuing.

It requests to re-build data, but I am unable to do a back.

I can not back up my data.  

7 Comments 7

Data Problem

I’ve got you covered, Lauren. I’ll make sure this data problem will get resolved so you can continue working.

You can run Quick Fix my Program from the QuickBooks tools. This tool is designed to fix issues when you have data corruption, a damaged operating system, or installation. Before that, you’ll want to download and install the QuickBooks Tool Hub.

Here’s how:

  1. Close your QuickBooks account.
  2. Download the most recent version of the QuickBooks Tool Hub, then save the file somewhere you can easily spot it.
  3. Open the file you downloaded (QuickBooksToolHub.exe).
  4. Pay heed to the onscreen prompts to install, then agree to the terms and conditions.
  5. When the installation completes, click the icon on the Windows desktop to open the tool hub.

Then, performs the steps below to repair your QuickBooks.

  1. In the QuickBooks Tools Hub, select Program Problems.
  2. Click Quick Fix my Program.
  3. Try to open your company.

If you’re trying to back up your data file with Intuit Data Protect, you can use these fixes: Can't back up with Intuit Data Protect?

You can visit our Support page if you need resources and tips to manage your company files. It has more insights to handle your business essentials.

Please don’t hold back to drop a comment if you have any other questions or concerns about managing your company files. I’d be glad to provide you with further assistance. Take care always!

Level 1

Data Problem

Thank you for your info.  I downloaded Quickbooks tool Hub and tried your exercises that you did suggest however I am still unable to back up my data on my Quickbooks simplestart Edition.

This is not on line and is only my quickbooks version that I got from a Disc - is this what you refer to as quickbooks desktop?


I have downloaded the Quickbooks Trial but I am not sure which version this quickbooks is?  could you please advise which version is the Trial please?

also - how do I do my back up - or upload my current data of quickbooks to the quickbooks on line?


thanks so much

Kind regards

Fiat Lux - ASIA
Level 15

Data Problem

@lauren76 wrote:

I am still unable to back up my data on my Quickbooks simplestart Edition.

also - how do I do my back up - or upload my current data of quickbooks to the quickbooks on line?



Are you using QB Desktop SimpleStart? Your version is too old and outdated and I am not sure QB ToolHub supports it. Open your file and hit ctrl+1 or f2 key. Which QB Desktop year version do you have? You will need a 3rd party service to upgrade your data to recent QB Desktop version or migrate to QB Online. Contact us in private for details.


Data Problem

Let me share additional details about your issue, lauren76.


I agree with Fiat to consider looking for a third-party application to upgrade your data to the latest version. Or, moving your QuickBooks Desktop file to QuickBooks Online. You can visit this website to find an app that can integrate with QuickBooks: Apps for QuickBooks Desktop.


If you want to transfer your desktop data to QuickBooks Online, you can follow the detailed steps provided in this article: Move your QuickBooks Desktop file to QuickBooks Online.


Otherwise, you may contact our support. They can check your account securely and perform more steps to help fix this. See this link for the detailed instructions: Contact Support.


To make sure your issue gets taken care of right away, please check out our support hours: QBDT support hours.


I'm always around to lend a hand if you need more help with managing your data or anything else related to QuickBooks. 

Level 1

Data Problem

Thank you for your reply.  Please could you advise what you mean by saying a Third party application to upgrade?

I have downloaded the quickbooks on line trial version, but I am not sure which package it is - do you know which one is the trial please?  

If there is a person whom I am able to email it would be greatly appreciated.  I tried to look on the contacts help, however I can not find any assistance for the version that I am using - simple smart and I think it is version 2010.  Am I able to upload my current quickbook simplestart to the quickbooks trial ?

Thank you 



Data Problem

Hello, Lauren. 


I'd like to clarify and shed some light on the migration process and how to check for your version. 


To clarify Fiat Lux - ASIA and GlinetteC's replies , there are other third-party services that offer a different method for importing your QuickBooks data to the Online version. Though, our agents can also help you with the process. 


Regarding the downloaded trial version, are you currently accessing it from the browser (Google Chrome, Firefox, etc..)?


QuickBooks Online has the Simple Start (not the old Desktop version), Essentials, Plus, and the Advanced versions. You can check which Online version you have by going to the settings: 


  1. Click the Gear icon, then select Account and settings.
  2. Go to the Billing & subscription tab.
  3. Check the QuickBooks Online box for the version. 





However, did you download it from this page: Download a trial of QuickBooks Desktop Enterprise? You can normally check the version at the top header of the program: 




When switching to QuickBooks Online, you would need to have an updated and supported version (QuickBooks version 2020 and above).


Since you have the 2010 version, you can use our File Restoration tool to upload your current QuickBooks data to the trial version. 


This article will guide you through the process of using it: QuickBooks Desktop File Restoration Tool.


Aside from the third-party service offer, our agents can also help you upload your QuickBooks data to the Online version (or if you're having troubles using the File Restoration tool).


You can contact them to assist you in the migration process.  Their contact details can be found here: QuickBooks Online Support.


After migrating your data to the Online version, I'm sure you'll have questions on how to use and navigate the program. We have a bunch of video tutorials and guides to help you record your entries, manage your lists and more. 


Check these pages for more details: 



Do you have more questions with the migration process? Or would you like some assistance in QuickBooks Online after migrating? Let me know and I'll gladly lend a hand again. 

Fiat Lux - ASIA
Level 15

Data Problem

@lauren76 wrote:

If there is a person whom I am able to email it would be greatly appreciated. 



Click our username and you can send a private message to us for assistance.

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