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I’ve got you covered, Lauren. I’ll make sure this data problem will get resolved so you can continue working.
You can run Quick Fix my Program from the QuickBooks tools. This tool is designed to fix issues when you have data corruption, a damaged operating system, or installation. Before that, you’ll want to download and install the QuickBooks Tool Hub.
Here’s how:
- Close your QuickBooks account.
- Download the most recent version of the QuickBooks Tool Hub, then save the file somewhere you can easily spot it.
- Open the file you downloaded (QuickBooksToolHub.exe).
- Pay heed to the onscreen prompts to install, then agree to the terms and conditions.
- When the installation completes, click the icon on the Windows desktop to open the tool hub.
Then, performs the steps below to repair your QuickBooks.
- In the QuickBooks Tools Hub, select Program Problems.
- Click Quick Fix my Program.
- Try to open your company.
If you’re trying to back up your data file with Intuit Data Protect, you can use these fixes: Can't back up with Intuit Data Protect?
You can visit our Support page if you need resources and tips to manage your company files. It has more insights to handle your business essentials.
Please don’t hold back to drop a comment if you have any other questions or concerns about managing your company files. I’d be glad to provide you with further assistance. Take care always!
Hello, Lauren.
I'd like to clarify and shed some light on the migration process and how to check for your version.
To clarify Fiat Lux - ASIA and GlinetteC's replies , there are other third-party services that offer a different method for importing your QuickBooks data to the Online version. Though, our agents can also help you with the process.
Regarding the downloaded trial version, are you currently accessing it from the browser (Google Chrome, Firefox, etc..)?
QuickBooks Online has the Simple Start (not the old Desktop version), Essentials, Plus, and the Advanced versions. You can check which Online version you have by going to the settings:
- Click the Gear icon, then select Account and settings.
- Go to the Billing & subscription tab.
- Check the QuickBooks Online box for the version.
However, did you download it from this page: Download a trial of QuickBooks Desktop Enterprise? You can normally check the version at the top header of the program:
When switching to QuickBooks Online, you would need to have an updated and supported version (QuickBooks version 2020 and above).
Since you have the 2010 version, you can use our File Restoration tool to upload your current QuickBooks data to the trial version.
This article will guide you through the process of using it: QuickBooks Desktop File Restoration Tool.
Aside from the third-party service offer, our agents can also help you upload your QuickBooks data to the Online version (or if you're having troubles using the File Restoration tool).
You can contact them to assist you in the migration process. Their contact details can be found here: QuickBooks Online Support.
After migrating your data to the Online version, I'm sure you'll have questions on how to use and navigate the program. We have a bunch of video tutorials and guides to help you record your entries, manage your lists and more.
Check these pages for more details:
Do you have more questions with the migration process? Or would you like some assistance in QuickBooks Online after migrating? Let me know and I'll gladly lend a hand again.
