Default A/R Account for Receive Payments

Hi there, @ALG5.

I'm here to provide details about the default account when receiving payments in QuickBooks Desktop (QBDT).

You may have previously selected the Accrued Receivable account when receiving payments. If this is the case, you'll have to manually select the Accounts Receivable in the A/R Account section after selecting the customer's name.

Doing so lets QBDT save and recognize the last entered account. And, the said account will default every time you receive payments.

For more information about managing and receiving payments in QBDT, consider checking out this article: Record an invoice payment.

I'm also adding this article that tackles fixing commonly known issues when receiving invoice payments in QBDT: Resolve common issues when applying a payment towards an invoice.

For more tips and other resources, I recommend visiting our website for future reference: Self-help articles.

Please know that I'm only a post away if you have additional questions about this or anything else QuickBooks. I'll be here to help. Take care.

Thank you for this helpful information. I have been manually selecting the Accounts Receivable account after selecting a customer's name for multiple days now, but it keeps defaulting back to the Accrued Receivable account. Is there anything else I can try to help default to the account I want?