Deposits from QuickBooks Payments

Let me help you locate your bank deposit, EEvans.

Deposit speeds depend on the product you're using and the type of payment. Standard deposits are processed every day except for Sundays, Thanksgiving Day, and Christmas Day. Instant Deposits are processed every day of the year with no exceptions.

You'll want to double-check the status of your deposit or payment in your Merchant Services account to check if there's a problem. If there is, it should indicate the status under the Method column if it's on hold. To check the status, follow the steps outlined below:

1. Sign in to the Merchant Services Center account.
2. Go to Deposits.
3. Locate for the payment. Under the Method column, double-check if the payment is on hold. 

You'll usually receive an email if your deposit is on hold. You'll only have to perform specific steps to fix any issues. Usually, we ask for more info so we can complete our review. We may ask you to send us a copy of the original invoice you sent to your customer.

Furthermore, QuickBooks Online (QBO) offers several reports to cater to your business needs. You'll only have to customize them to ensure you get the right data. I've got this article for more details: Customize Reports In QuickBooks Online.

You can always get back to us if you need anything else about bank deposits. Remember, we're here to get things covered. Have a great day ahead!

Unfortunately, this isn't the solution.

The deposit was via QB. I can see the breakdown of the deposit, i.e., there are 21 invoices that were paid with the deposit.

When I look at the 21 different client records, the invoices included in the deposit show as paid on the date of the deposit.

Also, I can see the invoices and payments in Undeposited funds, i.e., they wash as they should. The deposits are not in the register or anywhere else. I've run a search and checked the audit log. 

There's no problem with Merchant Services. The deposit hit the bank.

Where are the deposits in QBO and why aren't they in the register??????

I appreciate you sharing additional details about the missing deposits from QuickBooks Payments, EEvans. I'll help you get back on track.

I recognize that you have your QuickBooks Online (QBO) link to QuickBooks Payments. However, it seems like you haven't configured the account where the payments should go. That could be why the customer payments are posted in the Undeposited Funds rather than in your register.

To automatically deposit the payments in the appropriate account moving forward, please ensure that the mapping of your bank account and fees is correct. I'll show you how:

1. Click the Gear icon, then select Account and Settings.
2. Tap the Payments tab.
3. Hit the Pencil icon in the Chart of Accounts section.
4. For the Standard deposits dropdown button, choose the correct bank account.
5. For the Processing Fees dropdown button, select the proper expense account for tracking processing fees. 
6. Click on Save.

With regard to the 21 payments in your Undeposited Funds, you can record a bank deposit and combine the payments in QuickBooks. All payments in the Undeposited Funds account automatically appear in the Bank Deposit window. Once done, it will then show in your bank register.

Check out these articles for handling bank transactions within the program:

• Categorize online bank transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online

You can rely on me for necessary resources and information about handling bank deposits in QuickBooks. If there's anything else you need to ask, leave a comment below. Keep safe.