Good afternoon, @Marybar.
I'm here to help you get on the right track for your payroll.
What you'll need to do is verify all employee details are entered in there correctly and check everything is set up for the payroll service.
With it being a new year, it may be causing some issues.
Here are a few articles you could look at to help: Get started with Payroll, Fix error when updating Desktop or Payroll.
Thank you for reaching out to the Community. I'm only a reply away if you have any other questions.
